Air France is a French flag carrier that offers scheduled flights to Kuala Lumpur International Airport (KLIA), Malaysia. The airline is a subsidiary of the Air France-KLM Group and a founding member of the SkyTeam global airline alliance. Air France operates at KLIA Terminal 1, which is the main terminal building for international flights.
Passengers flying with Air France from KLIA can take advantage of various services, including flight ticket booking, cancellation, and rescheduling. The airline also offers web check-in, airport counter check-in, and airport self-service kiosk check-in. For passengers traveling with unaccompanied minors, Air France provides a dedicated service. Additionally, the airline allows passengers to carry a certain amount of baggage and duty-free allowance.
Air France’s Kuala Lumpur office is located at Jalan Sultan Ismail and is open from 8:30 am to 5:30 pm on weekdays. The airline’s sales and service center is available on +603 7724 8181 / +603 2058 5349, and the baggage services are available from 8:00 am to 5:00 pm on weekends and public holidays. With Air France, passengers can fly from Kuala Lumpur to many international cities at affordable prices.
Air France Overview
Air France is a French flag carrier airline that offers scheduled flights to Kuala Lumpur International Airport (KLIA). It is a subsidiary of the Air France-KLM Group and a founding member of the SkyTeam global airline alliance. Air France operates worldwide scheduled passenger and cargo services to more than 200 destinations in 93 countries.
Air France at KLIA operates at Terminal 1, which is the main terminal building. The airline offers various services to its passengers, including flight ticket booking, cancellation, and rescheduling. Passengers can also check-in using the web, airport counter, or self-service kiosk.
Air France also offers unaccompanied minor services, baggage allowance, and duty-free allowance to its passengers. The airline has a sales and service center in Kuala Lumpur, which is open from Monday to Friday, 8:30 am to 5:30 pm. The center is closed on weekends and public holidays.
Passengers can contact Air France’s sales and service center in Kuala Lumpur for any queries related to their flight. The center’s contact number is +603 7724 8181 / +603 2058 5349. Passengers can also contact the baggage services at KLIA by calling +603 8776 3733, which is available 24 hours daily.
Air France is committed to providing its passengers with a comfortable and safe travel experience. The airline has a fleet of over 200 aircraft, including the Airbus A380, Boeing 777, and Airbus A320. Air France’s cabin crew is trained to provide excellent customer service to its passengers.
Kuala Lumpur Airport Overview
Kuala Lumpur International Airport (KUL) is the main international airport serving Kuala Lumpur, Malaysia. It is located in Sepang, about 50 kilometers south of Kuala Lumpur city center. The airport is operated by Malaysia Airports Holdings Berhad and serves as a hub for several airlines, including Air France.
Kuala Lumpur International Airport has two main terminals: KLIA1 and KLIA2. KLIA1 is the main terminal and serves full-service airlines such as Air France, while KLIA2 is the low-cost carrier terminal. The airport is also equipped with various facilities, including duty-free shops, restaurants, lounges, and prayer rooms.
Passengers traveling with Air France can check-in at KLIA1, which is located within the main terminal building. The check-in counters are located on the Departure Level (Level 5) of the Main Terminal Building. Passengers can also check-in online or via mobile app to save time at the airport.
The airport offers various transportation options to and from the airport, including taxis, buses, and trains. The KLIA Ekspres and KLIA Transit trains connect the airport to Kuala Lumpur city center and other destinations in the Klang Valley.
Overall, Kuala Lumpur International Airport provides a convenient and comfortable travel experience for passengers traveling with Air France.
Air France Operations at Kuala Lumpur Airport
Flight Schedules
Air France operates flights to and from Kuala Lumpur International Airport (KLIA). The airline operates daily flights from Kuala Lumpur to Paris and other destinations in Europe, North America, and Africa. The flight schedules are subject to change, and passengers are advised to check the airline’s official website or contact the airline’s customer service for the latest information.
Check-In Procedures
Air France offers several check-in options for passengers departing from Kuala Lumpur, including online check-in, mobile check-in, and airport check-in. Passengers are advised to check the airline’s official website for the latest information on check-in procedures and deadlines.
For airport check-in, Air France recommends that passengers arrive at the airport at least 2 hours before the scheduled departure time for international flights. Passengers are required to present their passport, flight ticket, and any other necessary travel documents at the check-in counter.
Baggage Policies
Air France has specific baggage policies for passengers traveling to and from Kuala Lumpur. The airline allows passengers to check-in one or two pieces of baggage, depending on their travel class and destination. The maximum weight allowed for each piece of baggage is 23 kg for economy class and 32 kg for business and first-class passengers.
Passengers are also allowed to carry one piece of hand luggage, with a maximum weight of 12 kg and dimensions not exceeding 55 cm x 35 cm x 25 cm. In addition, passengers are allowed to carry one personal item, such as a laptop, handbag, or briefcase, with a maximum weight of 18 kg.
Passengers are advised to check the airline’s official website for the latest information on baggage policies and fees. Excess baggage fees may apply for baggage that exceeds the weight and size limits.
Overall, Air France offers convenient flight schedules, multiple check-in options, and clear baggage policies for passengers traveling to and from Kuala Lumpur International Airport.
Air France Lounges at Kuala Lumpur Airport
Air France provides access to its lounges at Kuala Lumpur International Airport (KUL) for eligible passengers. These lounges offer a comfortable and quiet space to relax or work before a flight.
Lounge Locations
Air France operates two lounges at KUL: one in the Satellite Terminal and one in the Contact Pier Terminal. The Satellite Terminal lounge is located near Gate C11 and is accessible to passengers departing from the Satellite Terminal. The Contact Pier Terminal lounge is located near Gate C37 and is accessible to passengers departing from the Contact Pier Terminal.
Lounge Amenities
The Air France lounges at KUL provide a range of amenities to eligible passengers, including:
- Complimentary food and beverages, including alcoholic drinks
- Comfortable seating areas
- Free Wi-Fi
- Newspapers and magazines
- Flight information screens
- Shower facilities
- Business center with computers and printers
Lounge Access
Access to the Air France lounges at KUL is restricted to eligible passengers, including:
- Air France Business Class passengers
- Air France Flying Blue Gold and Platinum members
- SkyTeam Elite Plus members traveling on Air France or a SkyTeam airline
Passengers can also purchase access to the lounge for a fee, subject to availability. It is recommended to check with Air France or the lounge directly for pricing and availability.
Other Lounges at KUL
In addition to the Air France lounges, KUL offers a range of other lounges for eligible passengers, including those operated by Malaysia Airlines, Cathay Pacific, and Plaza Premium Lounge. Passengers should check with their airline or lounge operator for eligibility and access requirements.
Overall, the Air France lounges at KUL provide a comfortable and convenient space for eligible passengers to relax or work before their flight. With a range of amenities and convenient locations, these lounges are a great option for those looking to make the most of their airport experience.
Customer Service
Air France Kuala Lumpur provides excellent customer service to ensure a smooth and comfortable experience for its passengers. The airline’s customer service team is available 24 hours a day, seven days a week to assist passengers with their queries.
Passengers can contact the Air France Kuala Lumpur office at +603 8776 3733 for flight ticket booking, cancellation, and rescheduling. The airline also offers web and online check-in, airport counter check-in, self-service kiosk check-in, and unaccompanied minor services. Passengers can check their baggage allowance and other queries with the Air France Kuala Lumpur office.
For passengers who need assistance with their travel plans, Air France Sales and Service Center in Kuala Lumpur provides help during business hours from Monday to Friday. Passengers can also check their flight status at the Kuala Lumpur International Airport (KLIA) or contact the airline’s customer service department for any questions.
Overall, Air France Kuala Lumpur provides excellent customer service and assistance to ensure a hassle-free travel experience for its passengers.
Safety Measures
Air France takes the safety of its passengers and crew seriously. In light of the COVID-19 pandemic, Air France has implemented a number of measures to ensure the safety of its passengers and staff at Kuala Lumpur International Airport.
Passengers are required to wear masks at all times during their journey, including at the airport. Air France recommends that passengers bring their own masks, although masks will be provided if necessary. Passengers are also encouraged to bring their own hand sanitizer and disinfectant wipes.
Air France has implemented enhanced cleaning measures on all of its aircraft, including increased frequency of cleaning and the use of hospital-grade disinfectants. In addition, all of Air France’s aircraft are equipped with HEPA filters, which filter out 99.97% of airborne particles, including viruses and bacteria.
At Kuala Lumpur International Airport, passengers are advised to arrive at the airport at least two hours before their scheduled departure. Passengers are also advised to check the status of their flight before leaving for the airport, as flight schedules may be subject to change.
Air France has also implemented social distancing measures at the airport, including the use of floor markings to indicate appropriate distances. Passengers are advised to maintain a distance of at least one meter from other passengers whenever possible.
Overall, Air France is taking a number of measures to ensure the safety of its passengers and staff at Kuala Lumpur International Airport. Passengers are encouraged to follow all safety guidelines and to contact Air France if they have any questions or concerns.
Passenger Experience
Air France is a founding member of the SkyTeam global airline alliance, and it operates worldwide scheduled passenger and cargo services to 168 destinations in 93 countries, including Kuala Lumpur International Airport (KLIA) [1]. Air France offers a comfortable and convenient passenger experience at KLIA, with a range of services and amenities to make the journey as smooth and enjoyable as possible.
Passengers flying with Air France from KLIA can benefit from new SITA biometric-enabled self-service touchpoints, which provide a faster and more efficient check-in process [2]. These touchpoints use facial recognition technology to verify the passenger’s identity, reducing the need for manual checks and streamlining the boarding process.
Air France also offers lounge access to its passengers in KLIA. The Air France Lounge provides a comfortable and relaxing environment for passengers to unwind before their flight. The lounge features comfortable seating, complimentary Wi-Fi, and a range of refreshments, including alcoholic and non-alcoholic beverages, snacks, and light meals [1].
Passengers flying with Air France from KLIA can also benefit from the airline’s in-flight services. Air France offers a range of meals and beverages on board, including a selection of French wines and champagnes. The airline also provides a range of entertainment options, including movies, TV shows, and music, to help passengers pass the time during their flight [1].
In summary, Air France offers a comfortable and convenient passenger experience at KLIA, with a range of services and amenities to make the journey as smooth and enjoyable as possible. From self-service check-in to lounge access and in-flight services, Air France provides a high-quality travel experience for its passengers.
References
- Air France, AF series flights at Kuala Lumpur International Airport (KLIA)
- Malaysia Airports upgrades the passenger experience at Kuala Lumpur International Airport
Future Plans
Air France has been operating flights to Kuala Lumpur International Airport (KUL) for several years and has plans to continue doing so in the future. However, the future of Air France-KLM as a whole is uncertain, with the Dutch Finance Minister stating that the survival of the airline group is “not guaranteed” despite receiving billions in government bailout loans.
Despite this uncertainty, Air France continues to operate an all-Airbus fleet of A318s, A319s, A320s, and A321s. Starting from late 2021, Air France plans to retire both the A318 and A319 in favor of the new A220. The airline has an order for 60 A220-300 aircraft, which will take over from the 51 A318s and A319s. This move is part of Air France’s efforts to modernize its fleet and reduce its carbon footprint.
In addition to fleet modernization, Air France has been exploring new routes and partnerships to expand its presence in Asia and beyond. In 2019, Air France-KLM signed a joint venture agreement with China Eastern Airlines, allowing the two airlines to cooperate on routes between Europe and China. This partnership is expected to benefit Air France’s operations in Asia, including Kuala Lumpur.
Looking to the future, Air France is also investing in sustainable aviation fuels (SAF) as part of its commitment to reducing its environmental impact. The airline has set a target of using 2% SAF by 2025 and 5% by 2030. Air France has already conducted several SAF flights, including a flight from Paris to Montreal in 2020.
Overall, Air France’s future plans at Kuala Lumpur International Airport and beyond involve fleet modernization, route expansion, and a commitment to sustainability. Despite the uncertainty facing the airline industry, Air France remains committed to providing quality service to its customers and reducing its environmental impact.