MyNews.com Overview at Kuala Lumpur Airport
MyNews.com is a convenience retail chain store located at Kuala Lumpur International Airport (KLIA) in Malaysia. The store offers a wide range of products including pastries, ready-to-eat meals, snacks, beverages, and magazines.
The store is open 24 hours a day, 7 days a week, and is conveniently located at the arrival and departure halls of both Terminal 1 and Terminal 2 of KLIA. This allows passengers to easily access the store and purchase their desired items before or after their flights.
In addition to the regular products, MyNews.com also offers a variety of exclusive products such as the MyNews.com Premium Coffee and the MyNews.com Signature Sandwiches. These products are made with high-quality ingredients and are freshly prepared on-site.
The store also provides a loyalty program called MyRewards, which allows customers to earn points for every purchase made at MyNews.com. These points can be redeemed for various rewards such as discounts, vouchers, and free products.
Overall, MyNews.com at Kuala Lumpur Airport is a great place for passengers to purchase their daily essentials, grab a quick bite, or simply relax and enjoy a cup of coffee before their flight.
Services Provided
myNEWS.com is a convenience retail chain store located at Kuala Lumpur International Airport (KUL). It is the largest homegrown retail convenience store chain in Malaysia. myNEWS.com provides a wide range of services to travelers, including:
- Snacks and Beverages: myNEWS.com offers a wide variety of snacks and beverages, including sandwiches, pastries, coffee, tea, and soft drinks. These items are perfect for travelers who need a quick bite or a refreshing drink.
- Convenience Items: In addition to snacks and beverages, myNEWS.com also offers a variety of convenience items such as toiletries, magazines, and newspapers. These items are perfect for travelers who need to pick up something they forgot at home or want to stay up-to-date on the latest news.
- Souvenirs: myNEWS.com also offers a range of souvenirs that are perfect for travelers who want to take home a piece of Malaysia. These souvenirs include keychains, magnets, and other small items.
Overall, myNEWS.com at Kuala Lumpur International Airport provides travelers with convenient access to a variety of items and services. Whether you need a quick snack, a magazine to read on the plane, or a souvenir to take home, myNEWS.com has you covered.
Retail Locations
myNews.com has multiple retail locations within Kuala Lumpur International Airport, making it convenient for travelers to grab last-minute essentials or souvenirs before their flights.
The stores offer a wide range of products, including snacks, drinks, toiletries, magazines, and books. They also have a selection of local souvenirs and gifts, perfect for those wanting to bring back a piece of Malaysia.
In addition to the myNews.com stores, there are also several other retail locations and emporiums within the airport, offering a variety of products such as fashion accessories, apparel, and electronics. Travelers can easily find everything they need for their journey within the airport’s retail spaces.
Overall, myNews.com at Kuala Lumpur International Airport provides a convenient and accessible shopping experience for travelers, with a variety of products available at competitive prices.
Customer Experience
myNews.com at Kuala Lumpur airport offers a contemporary and friendly store with the widest selection of convenience and print products. Passengers can enjoy a delightful shopping experience with a wide range of products such as snacks, beverages, reading materials, souvenirs, and much more. The store is designed to provide a comfortable and relaxing environment for travelers to shop and unwind before their flight.
The store’s staff is courteous, knowledgeable, and always ready to assist customers with their needs. They are trained to provide personalized service to each customer, ensuring that their shopping experience is hassle-free and enjoyable. The store is also equipped with the latest technology to make the shopping experience more convenient, such as self-checkout machines and digital price tags.
In addition to the excellent customer service, myNews.com at Kuala Lumpur airport is committed to providing a safe and healthy shopping environment for all passengers. The store has implemented various safety measures to ensure that customers can shop with peace of mind, such as regular sanitization of the store and mandatory mask-wearing for all staff and customers. Overall, myNews.com at Kuala Lumpur airport is a great place to shop for all your travel needs, with its excellent customer service, wide product selection, and commitment to safety and hygiene.
Digital Presence
MyNEWS.com has a strong digital presence, with a user-friendly website that allows customers to browse products, promotions, and store locations. Customers can also download the MyNEWS app, which offers exclusive deals and rewards for frequent shoppers.
In addition, MyNEWS.com has a social media presence on Facebook, Twitter, and Instagram, where they regularly post updates, promotions, and new product releases. Customers can also engage with the brand through these platforms, providing feedback and suggestions.
At Kuala Lumpur International Airport, MyNEWS.com has a digital kiosk that allows customers to browse and purchase products on-the-go. The kiosk is equipped with a touch screen display, and features a wide selection of snacks, drinks, and other convenience items.
Overall, MyNEWS.com’s digital presence helps to make shopping more convenient and accessible for customers, whether they are at home or on-the-go.
Community Engagement
myNews.com at Kuala Lumpur International Airport (KUL) is an active participant in community engagement initiatives. The company has taken various measures to support the local community and contribute to its growth.
One of the key initiatives is the “myNews Cares” program, which focuses on supporting local charities and NGOs. The program has helped many organizations by providing funding and volunteering support.
In addition, myNews.com has also implemented sustainable practices to reduce its environmental impact. The company has introduced eco-friendly packaging and recycling programs to minimize waste and promote sustainable living.
Moreover, myNews.com has also organized various events and activities to engage with the local community. The company has participated in charity runs, food drives, and other community events to support local causes and promote social responsibility.
Overall, myNews.com is committed to being a responsible corporate citizen and contributing to the growth and well-being of the local community.
Financial Performance
According to The Star, MyNews Holdings reported a net loss of RM10.3 million in 2QFY21 due to the longer-drawn Movement Control Order (MCO) year-on-year, which weighed heavily on sales and the product mix. UOB Kay Hian Malaysia Research had predicted a loss of -RM5 million.
However, Google Finance shows that MyNews Holdings Bhd (MYNEWS) is currently trading at RM0.77, with a market capitalization of RM1.15 billion.
In 2021, Malaysia Airports Holdings Berhad (MAHB) reported a revenue of RM2.12 billion, which is 89.4% higher than the revenues for the same period last year, as stated by Routes.
While there is no information available regarding the financial performance of MyNews specifically at Kuala Lumpur airport, it is clear that MAHB has seen significant revenue growth in 2021.
Services Provided
In-store Services
myNews.com at Kuala Lumpur airport offers a wide range of in-store services to make your travel experience more convenient and enjoyable. These services include printing, photocopying, and faxing facilities, as well as luggage storage and delivery services. You can also purchase a wide range of travel essentials such as travel adapters, luggage locks, and travel pillows.
In addition, myNews.com offers a variety of food and beverage options, including freshly brewed coffee, sandwiches, and snacks. You can also find a selection of newspapers, magazines, and books to keep you entertained during your travels.
Online Services
myNews.com also provides a range of online services, including online shopping and delivery services. You can order a variety of products online, including snacks, drinks, and travel essentials, and have them delivered directly to your home or office.
In addition, myNews.com offers a mobile app that allows you to browse the latest news, promotions, and products, and make purchases directly from your mobile device. The app also provides real-time flight information and allows you to book airport transfers and other travel services.
Overall, myNews.com at Kuala Lumpur airport provides a range of convenient services to make your travel experience more enjoyable and stress-free.
Retail Locations
myNews.com is a convenience retail chain store located in Kuala Lumpur International Airport (KUL). The stores are located in all three terminals of the airport.
Terminal 1
In Terminal 1, myNews.com is located on Level 2, near the Departure Hall. It offers a wide range of products including newspapers, magazines, snacks, beverages, and personal care items. The store is open 24/7, making it convenient for travelers.
Terminal 2
In Terminal 2, myNews.com is located on Level 2, near the Arrival Hall. The store offers a variety of products including snacks, beverages, and travel essentials. It is open 24/7, making it a convenient stop for travelers arriving at the airport.
Terminal 3
In Terminal 3, myNews.com is located on Level 2, near the Departure Hall. The store offers a wide range of products including newspapers, magazines, snacks, beverages, and personal care items. The store is open 24/7, making it convenient for travelers.
Overall, myNews.com offers a convenient shopping experience for travelers passing through Kuala Lumpur International Airport. With its wide range of products and 24/7 opening hours, it is a go-to destination for travelers looking for quick and easy shopping.
Customer Experience
Customer Feedback
myNews.com at Kuala Lumpur airport is committed to providing customers with the best experience possible. The company takes customer feedback seriously and uses it to improve its services. Customers appreciate the wide range of products available at the store, including newspapers, magazines, snacks, and drinks. However, some customers have expressed concerns about the prices of some items.
Customer Service Initiatives
myNews.com at Kuala Lumpur airport has implemented several customer service initiatives to improve the customer experience. The company has a dedicated team of customer service personnel who are available to assist customers with any queries or concerns. In addition, myNews.com has introduced a loyalty program that rewards customers for their loyalty with exclusive discounts, promotions, and other benefits.
The company also ensures that its stores are clean, well-organized, and stocked with fresh products. myNews.com has also embraced technology to enhance the customer experience. For example, the company has introduced self-service kiosks that allow customers to purchase items quickly and easily. Overall, myNews.com at Kuala Lumpur airport is committed to providing customers with the best possible experience and is constantly looking for ways to improve its services.
Digital Presence
Website
myNews.com has a comprehensive website that provides customers with information about their products, services, and promotions. The website is user-friendly and easy to navigate, with clear categories and subcategories. Customers can also use the website to order products online and have them delivered to their doorstep.
Social Media
myNews.com has a strong social media presence, with active accounts on Facebook, Instagram, Twitter, and YouTube. They use their social media accounts to engage with their customers, promote their products, and share news and updates. Their social media accounts are updated regularly with fresh content, including photos, videos, and infographics. Customers can also use social media to contact myNews.com customer service and get quick responses to their queries.
Community Engagement
myNews.com at Kuala Lumpur International Airport is committed to engaging with the local community through various initiatives.
Local Partnerships
The company has formed partnerships with local businesses and suppliers to promote the local economy and provide customers with high-quality products. This includes partnering with local bakeries to offer fresh pastries and bread, as well as sourcing fresh produce from local farms.
Charity Initiatives
myNews.com is also committed to giving back to the community through various charity initiatives. The company has partnered with various non-profit organizations to donate a portion of its profits to support charitable causes. Additionally, myNews.com has implemented a donation program where customers can choose to donate to various charities at the checkout counter.
Through these community engagement initiatives, myNews.com at Kuala Lumpur International Airport is dedicated to creating a positive impact on the local community and supporting charitable causes.