Heinemann Overview at Kuala Lumpur Airport
Heinemann Duty Free Malaysia Sdn Bhd is a subsidiary of Heinemann Asia Pacific, one of the leading duty-free companies in the Asia Pacific region. The company has a retail presence at Kuala Lumpur International Airport 2 (KLIA2), offering an enchanting shopping experience with attractive duty-free prices.
Heinemann’s retail footprint at KLIA2 has been expanded and refreshed, following a complete redevelopment of its stores. Travellers can expect to find a wide range of products, including cosmetics, fragrances, liquor, tobacco, confectionery, and more.
Heinemann has also launched its retail brand, web shop, and global membership program in Malaysia. The brand focuses on providing a personalized shopping experience to customers, with a range of exclusive products and services.
Heinemann’s commitment to customer satisfaction is reflected in its team of highly trained and knowledgeable staff, who are always on hand to assist customers with their purchases. With its extensive range of products and services, Heinemann is a must-visit destination for travellers passing through KLIA2.
Store Locations
HEINEMANN Duty Free at Kuala Lumpur International Airport (KUL) is located in the International Departure Level (Level 3) of KLIA2. The store features an enchanting shopping experience and attractive duty-free prices, making it a popular destination for travelers.
The Heinemann store at KLIA2 offers a wide range of products, including fragrances, skin care, makeup, and other exclusive items. The store is well-known for its extensive selection of premium liquor, tobacco, and confectionery products.
In addition to the physical store, Heinemann also offers a web shop and a global membership program in Malaysia. The web shop allows travelers to pre-order items online and pick them up at the airport, while the membership program offers exclusive discounts and promotions to members.
Overall, HEINEMANN at Kuala Lumpur International Airport is a must-visit destination for travelers looking for a high-quality shopping experience at attractive duty-free prices.
Operating Hours
HEINEMANN Duty Free at Kuala Lumpur International Airport (KUL) KLIA Terminal is open 24 hours a day, seven days a week. This means that travelers can shop for their favorite brands and products at any time, whether they are arriving or departing from the airport.
The duty-free store at KLIA2 Terminal is also open 24 hours a day, seven days a week. Travelers can find a wide range of products, including cosmetics, fragrances, liquor, and tobacco, among others.
It’s important to note that operating hours may vary depending on flight schedules and other factors. As such, it’s always a good idea to check the store’s official website or contact customer service to confirm the operating hours before visiting.
Overall, HEINEMANN Duty Free offers convenient operating hours that cater to the needs of travelers, whether they are early birds or night owls.
Products and Services
Duty Free Shopping
HEINEMANN Duty Free at Kuala Lumpur International Airport (KUL) offers a wide range of products to meet the needs of travelers. Shop from the leading global brands and our wide selection of Perfumes & Cosmetics, Fashion & Accessories, and Confectionery products from your favorite brands for all your essentials. Drop by HEINEMANN for an enchanting shopping experience and attractive duty-free prices today.
Exclusive Brands
HEINEMANN Duty Free at Kuala Lumpur International Airport (KUL) also offers a range of exclusive brands that you won’t find anywhere else. These brands include La Prairie, SK-II, and Tom Ford Beauty, among others. Our exclusive brands offer high-quality products that are perfect for those looking for something special.
Special Offers
HEINEMANN Duty Free at Kuala Lumpur International Airport (KUL) also offers special offers on a regular basis. These special offers include discounts on products, free gifts with purchase, and more. Be sure to check out our website or visit our store to see the latest special offers available.
Customer Service
Heinemann at Kuala Lumpur Airport is committed to providing exceptional customer service to all its customers. The retailer offers in-store assistance and online support to ensure that customers have a seamless shopping experience.
In-store Assistance
Heinemann’s friendly and knowledgeable staff are always available to assist customers with any queries they may have. Whether you need help finding a specific product or have questions about duty-free shopping, the staff are always happy to help. Additionally, Heinemann offers multilingual staff to cater to customers from different countries.
Online Support
Heinemann also provides online support to customers who prefer to shop from the comfort of their own homes. The retailer has a dedicated customer service team that is available to answer any questions customers may have. Customers can contact the team via email or through the live chat feature on the Heinemann website.
Overall, Heinemann at Kuala Lumpur Airport is dedicated to providing excellent customer service to all its customers. Whether you need in-store assistance or online support, the retailer is committed to ensuring that you have a stress-free shopping experience.
Payment Options
HEINEMANN at Kuala Lumpur Airport offers various payment options for the convenience of its customers. Customers can pay through cash, credit cards, or debit cards.
The accepted credit cards include Visa, Mastercard, and American Express. For debit cards, customers can use any card that has the Visa or Mastercard logo.
In addition to cash, credit cards, and debit cards, HEINEMANN also accepts payments through selected e-wallets such as Boost, GrabPay, and Touch ‘n Go. This is a convenient option for customers who prefer to use digital payments.
It is important to note that the payment options may vary depending on the location within the airport and the individual store policies. Therefore, it is recommended to check with the cashier or store personnel for the available payment options before making a purchase.
Overall, HEINEMANN at Kuala Lumpur Airport offers a variety of payment options to cater to the diverse needs of its customers, making shopping at the airport a hassle-free experience.
Return and Refund Policy
Heinemann has a customer-friendly return and refund policy that applies to all purchases made in their airport shops, on a cruise ship, or online. The company understands that customer satisfaction is critical, and they are committed to making returns hassle-free.
If you are not satisfied with your purchase, you can return it within 30 days of purchase, provided that the item is in its original condition and packaging. Refunds will be issued in the same form of payment that was used for the purchase.
For online purchases, customers can initiate a return by contacting Heinemann’s customer service team. The team will provide a return shipping label, and once the item is received and inspected, a refund will be issued.
Heinemann also has a complaint policy that ensures that all complaints are addressed promptly and satisfactorily. Customers can contact the customer service team via email, phone, or online chat to file a complaint. The team will investigate the issue and work towards a resolution that meets the customer’s satisfaction.
Overall, Heinemann’s return and refund policy is customer-friendly and ensures that customers are satisfied with their purchases.