Company Overview
Royal Jordanian Airlines is the flag carrier of Jordan and has been operating since 1963. The airline’s headquarters are located in the capital city of Amman, and it operates flights from Queen Alia International Airport. Royal Jordanian Airlines offers scheduled and charter flights to over 45 destinations worldwide, including Europe, Asia, and the Middle East.
The airline operates a fleet of modern aircraft, including Boeing 787, Airbus A321, Airbus A320, Airbus A319, Embraer 195, and Embraer 175. Royal Jordanian Airlines provides both passenger and cargo services, with a focus on delivering high-quality customer service and safety.
Royal Jordanian Airlines has won several awards over the years, including the “Best Airline in the Middle East” award from Global Traveler magazine and the “Best Onboard Experience” award from Airline Ratings. The airline is committed to providing a comfortable and enjoyable flying experience for all its passengers, and it continues to invest in new technologies and services to improve its operations.
Fleet Information
Royal Jordanian Airlines has a fleet size of 26 aircraft, with an average fleet age of 13 years. The airline’s fleet consists of various aircraft types, including Airbus and Boeing models.
The airline’s widebody fleet includes the Boeing 787-8 Dreamliner, which is the newest addition to their grand fleet. The Dreamliner offers spacious design and unrivaled comfort to passengers, making it a popular choice for long-haul flights.
Royal Jordanian’s narrowbody fleet is set to undergo a modernization process in the coming years. The airline has ordered 20 A320neo aircraft, which will replace older aircraft in their fleet. The carrier also plans to take on four more Boeing 787s.
In addition to their main fleet, Royal Jordanian also operates subsidiaries such as Royal Jordanian Xpress and Royal Wings. These subsidiaries operate smaller aircraft such as the Embraer E175 and E195, which are used for regional flights.
Flight Destinations
Royal Jordanian Airlines operates flights to various destinations across the globe. As of July 2023, the airline serves a total of 44 destinations in 30 countries.
Some of the popular destinations served by Royal Jordanian include Amsterdam, Athens, Bangkok, Dubai, Istanbul, London, Madrid, New York, Paris, and Rome. The airline also operates flights to several domestic destinations within Jordan, such as Aqaba and Amman.
Royal Jordanian has a strong presence in the Middle East, with flights to major cities such as Beirut, Cairo, Dubai, and Riyadh. The airline also operates flights to several destinations in Europe, North America, and Asia.
Passengers can enjoy comfortable and safe travel to their desired destination with Royal Jordanian Airlines. The airline is committed to providing top-rated services, including comfortable seating, delicious meals, and exceptional inflight entertainment.
In-Flight Services
Dining Options
Royal Jordanian Airlines offers a variety of dining options to its passengers, including meals that cater to specific dietary requirements. Passengers can pre-order their meals up to 24 hours before their flight, and the airline offers a range of options, including vegetarian, gluten-free, and halal meals. Additionally, the airline provides complimentary snacks and beverages throughout the flight.
In-Flight Entertainment
Passengers on Royal Jordanian Airlines can enjoy a wide selection of in-flight entertainment options, including movies, TV shows, music, and games. The airline offers a personal entertainment system on most of its flights, allowing passengers to choose from a variety of options and watch them on their personal screens. The airline also provides a selection of newspapers and magazines for passengers to read during their flight.
Seating Arrangements
Royal Jordanian Airlines offers a range of seating options to its passengers, including economy, business, and first-class seats. The airline’s economy seats provide a comfortable and spacious experience, with a seat pitch of up to 32 inches. Business and first-class seats offer additional amenities, including more legroom, lie-flat seats, and premium dining options. Passengers can select their preferred seats during the booking process or by contacting the airline’s customer service team.
Ticket Booking and Check-In Procedures
Booking a ticket with Royal Jordanian Airlines is a simple and easy process that can be completed online through the airline’s website. Passengers can book their flights in just a few clicks and choose from a variety of fare classes to suit their travel needs. The website also offers the option to select seats ahead of time, with savings of up to 30% available for those who book their seats online.
For added convenience, Royal Jordanian Airlines also offers online check-in for all members of a travel party. Passengers can check in for their flights and select their seats from 4 to 24 hours prior to their scheduled departure time. This saves time and hassle at the airport, allowing passengers to breeze through security and head straight to their gate.
For those who prefer to check in at the airport, Royal Jordanian Airlines offers self-service kiosks and traditional check-in counters. Passengers are advised to arrive at the airport at least two hours prior to their flight’s scheduled departure time to allow enough time for check-in, security, and boarding procedures.
Baggage Policy
Royal Jordanian Airlines has a baggage policy that allows passengers to bring checked and carry-on baggage. The allowance for checked baggage depends on the class of service and the destination. For economy class, the allowance is one piece of baggage with a maximum weight of 23 kilograms, while for business and first class, the allowance is two pieces of baggage with a maximum weight of 32 kilograms each.
Carry-on baggage is also allowed, with a maximum weight of 7 kilograms and dimensions of 55cm x 40cm x 23cm. Passengers are also allowed to bring one personal item, such as a purse or laptop bag, with a maximum weight of 3 kilograms.
Excess baggage fees apply for baggage that exceeds the allowed weight or size. The fees vary depending on the route and the weight of the excess baggage. Passengers are advised to check the Royal Jordanian Airlines website for more information on baggage allowances and fees.
Loyalty Program
Royal Jordanian Airlines offers a loyalty program called Royal Club, which rewards frequent flyers with exclusive benefits. Members can earn Tier Miles and Award Miles, which can be redeemed for free flights, upgrades, and other rewards.
There are four membership tiers: Bronze Sunbird, Silver Jay, Gold Sparrow, and Platinum Hawk. Each tier offers its own set of benefits, such as priority check-in, lounge access, and extra baggage allowance. Members can also earn bonus miles when they book on Crown (Business) Class or Economy Class.
To join the program, travelers can sign up for free on the Royal Jordanian website. Members can track their miles and manage their account online. It is important to note that miles cannot be earned in more than one loyalty program for the same transaction.
Overall, Royal Club is a great way for frequent flyers to earn rewards and enjoy exclusive benefits while flying with Royal Jordanian Airlines.
Customer Service
Royal Jordanian Airlines offers 24/7 customer service to assist passengers with their reservations, fares, e-ticketing, arrival and departure times, lost or damaged luggage, online booking support, Royal Plus rewards, and general inquiries. The friendly and knowledgeable team can assist passengers in either English or Arabic via phone at +962 6 5100000, email at customer[email protected], or social media platforms including Instagram, Facebook, LinkedIn, and Twitter.
The airline also provides timely and complete information on its website (rj.com) and upon request by calling its customer service center. The information includes cancellation policies, frequent flyer rules, aircraft seating configuration, and lavatory availability.
Additionally, Royal Jordanian Airlines offers special assistance for passengers with special needs, including those with disabilities, medical conditions, and mobility issues. The customer service and call center are available to assist passengers with special needs 24/7, and inquiries can be received via email, website, social media, or phone at +962 6 5100000.
Corporate Social Responsibility
Royal Jordanian Airlines takes their corporate social responsibility seriously and has implemented various initiatives to reduce their environmental impact. The airline has been working hard to reduce all pollutants, from aircraft and ground support equipment emissions, to the gas used in fire extinguishers and aircraft air-conditioning units. They have also implemented recycling programs and have reduced their water consumption.
Additionally, Royal Jordanian Airlines supports local communities and charities. They aim to promote Jordan as a destination and gateway to the Middle East for both business and leisure travelers. The airline also values the highest levels of corporate integrity and responsibility, ensuring that Jordan will be proud of them.
Furthermore, the airline has implemented binding corporate rules to ensure the protection of personal data and privacy of their customers. They have a Data Protection Officer who can be contacted for any queries related to data protection.
Safety Measures
Royal Jordanian Airlines takes the safety of its passengers and crew seriously. To ensure a safe and comfortable flight, the airline has implemented several safety measures.
Passengers must undergo all medical checks, including a mandatory thermal screening at check-in and/or embarkation, as per local authorities. The airline also requires all passengers to wear face masks throughout the entire flight, except when consuming food and beverages.
The Royal Jordanian Crown Lounge at Queen Alia International Airport has also implemented safety measures. All dining is a la carte while physical distancing is observed with spaced-out seating and other measures.
Royal Jordanian Airlines has also implemented a strict cleaning and disinfection protocol for its aircraft. The airline uses hospital-grade disinfectants to clean all high-touch surfaces, including tray tables, armrests, and seat belts, between each flight.
Additionally, the airline has restricted certain items from being carried onboard, for the sake of passenger safety. These items are restricted to checked luggage only, and are not permitted to be transported in carry-on pieces. Other items cannot be transported in checked or carry-on baggage.
Recent News and Updates
Royal Jordanian Airlines has been making headlines recently with a range of announcements and developments.
One of the most significant updates is the airline’s agreement with Airbus to introduce 20 new factory-built A320neo family aircraft to its fleet, replacing the 13 A320ceo currently in service. This move is part of the airline’s efforts to expand its global network and welcome new visitors to the Kingdom.
In addition, Royal Jordanian has announced the launch of a new direct route from Amman to Stockholm, replacing Copenhagen. This new route is part of the airline’s strategic plans to expand its global network and provide more travel options for its customers.
However, the airline has also faced some challenges in recent months, with some flights being canceled or postponed due to the global surge in travel post-COVID. Royal Jordanian has been working hard to meet the demands of the current travel season, but customers are advised to check the airline’s website for updates and information on any changes to their flights.
Overall, Royal Jordanian Airlines remains committed to providing high-quality service and expanding its global network, and these recent developments are a testament to the airline’s ongoing efforts to achieve these goals.