Basic Information About Bangkok Airways at Kuala Lumpur Airport
Bangkok Airways is a regional airline based in Thailand that operates flights to various destinations in Asia. Kuala Lumpur International Airport (KLIA) is one of the airports where Bangkok Airways operates flights. Here is some basic information about Bangkok Airways at Kuala Lumpur Airport:
- Contact Information: Bangkok Airways has a Global Sales Agent (GSA) in Kuala Lumpur that handles the airline’s operations and customer service. The contact information for the GSA is as follows:
- Address: Suite 1502, Level 15, Wisma Chuang, 34 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
- Telephone: +603 2148 0829
- Fax: +603 2148 9033
- Email: [email protected]
- Office Hours: Monday – Friday: 9:00 am – 12:00 pm / 1:00 pm – 5:30 pm
- Check-in: Passengers flying with Bangkok Airways from Kuala Lumpur International Airport can check-in at the airport’s dedicated check-in counters. Passengers can also obtain their boarding pass for connecting flights with Bangkok Airways through Kuala Lumpur, Hong Kong, Singapore, and Yangon Gateway.
- Destinations: As of January 2023, Bangkok Airways flies to various destinations in Asia, including Phuket, Chiang Mai, Samui, and more. For a complete list of destinations, please visit the official Bangkok Airways website.
- Representative Office: Bangkok Airways has a representative office in Kuala Lumpur that provides assistance to passengers. The office is located at the following address:
- Address: Suite 17.06, 17th Floor, Menara Hap Seng 2, Plaza Hap Seng, No.1 Jalan P. Ramlee, 50250 Kuala Lumpur, Malaysia.
- Office Hours: Monday – Friday: 8:30 am – 5:30 pm (closed on weekends)
That’s some basic information about Bangkok Airways at Kuala Lumpur International Airport. For more information, please visit the official Bangkok Airways website or contact their GSA in Kuala Lumpur.
Flight Operations of Bangkok Airways at Kuala Lumpur Airport
Bangkok Airways operates flights to and from Kuala Lumpur International Airport, one of the busiest airports in Southeast Asia. The airline operates daily flights between Kuala Lumpur and its hub in Bangkok, Suvarnabhumi International Airport.
Passengers traveling with Bangkok Airways can enjoy a range of services at Kuala Lumpur International Airport, including check-in counters located at Row C, Level 5 of the Main Terminal Building. Bangkok Airways also offers online check-in services, allowing passengers to check-in and select their seats from the comfort of their own home or office.
Passengers traveling with Bangkok Airways can also take advantage of the airline’s through check-in service, which allows passengers to obtain boarding passes for both sectors at the check-in counter of their departure airport. This service is available for passengers traveling with participating carriers and connecting with Bangkok Airways through Kuala Lumpur.
Bangkok Airways also offers a range of in-flight services to its passengers, including complimentary snacks and beverages, as well as a selection of meals for purchase. Passengers can also enjoy the airline’s in-flight entertainment system, which features a range of movies, TV shows, and music.
Overall, Bangkok Airways offers a comfortable and convenient travel experience for passengers flying between Kuala Lumpur and Bangkok. With a range of services available at both airports, passengers can enjoy a hassle-free journey from start to finish.
Check-in Procedures of Bangkok Airways at Kuala Lumpur Airport
Bangkok Airways offers several check-in options at Kuala Lumpur International Airport (KLIA) to make the process as smooth and convenient as possible for passengers.
Airport Counter Check-in
Passengers who prefer to check-in at the airport can do so at the Bangkok Airways counter located in the departures hall. The amount of time needed to complete all check-in requirements varies depending on your itinerary. The counters at the airport will be closing 60 minutes prior to the scheduled departure.
Online Check-in
Passengers can also check-in online through the Bangkok Airways website or mobile app. Online check-in is available from 24 hours up to 1 hour before the scheduled departure time. Passengers must have their boarding pass from online check-in, automated check-in, or kiosk check-in, and any necessary documents ready. The gate will be closed 15 minutes before departure.
Self-Service Kiosk Check-in
Bangkok Airways also offers self-service kiosk check-in at KLIA. Passengers can use the kiosks to check-in, print boarding passes, and even drop off their baggage. The kiosks are available 24 hours a day and can be used up to 1 hour before the scheduled departure time.
It is important to note that check-in deadlines are different at every airport, and we recommend that passengers inform themselves of those deadlines. Your journey will be smoother if you allow yourself ample time to comply with the check-in deadlines.
Overall, Bangkok Airways provides several convenient check-in options at Kuala Lumpur International Airport to ensure a hassle-free travel experience for passengers.
Baggage Policies of Bangkok Airways at Kuala Lumpur Airport
When flying with Bangkok Airways from Kuala Lumpur Airport, it is important to be aware of the airline’s baggage policies. Here is a summary of the key points:
Cabin Baggage
Passengers are permitted to bring one cabin bag with a maximum weight of 7 kg. The dimensions of the cabin bag should not exceed 55cm x 35cm x 25cm. In addition to the cabin bag, passengers traveling with infants are allowed to bring one personal item on board as long as it can fit under the seat in front of them.
Checked Baggage
The maximum weight allowance for checked baggage in Economy Class is 20 kg for adults and children, and 10 kg for infants. In Blue Ribbon Class (Business Class), the maximum weight allowance is 40 kg for adults and children, and 10 kg for infants. Passengers are advised to check the airline’s website for additional information on the number of bags allowed and excess baggage fees.
Prepaid Baggage
Passengers have the option to purchase prepaid baggage at a discounted rate up to 24 hours prior to departure. This can be done online or through the airline’s call center. Passengers should note that prepaid baggage is non-refundable and non-transferable.
Special Items
Bangkok Airways has specific policies for carrying special items such as sports equipment, musical instruments, and medical equipment. Passengers are advised to check the airline’s website for more information on the policies and fees for transporting these items.
Overall, it is important for passengers to familiarize themselves with Bangkok Airways’ baggage policies before their flight to avoid any unexpected fees or complications.
In-flight Services of Bangkok Airways
Bangkok Airways offers a range of in-flight services to provide passengers with a comfortable and enjoyable travel experience. Here are some of the services that passengers can expect when flying with Bangkok Airways:
- Meals and Beverages: Passengers can enjoy complimentary meals and beverages on all Bangkok Airways flights. The airline offers a range of dishes that cater to different dietary requirements, including vegetarian and halal options. Passengers can also enjoy a selection of alcoholic and non-alcoholic drinks.
- In-flight Entertainment: Each seat on Bangkok Airways flights is equipped with a personal entertainment system, which includes a variety of movies, TV shows, music, and games. Passengers can choose from a range of options to keep themselves entertained throughout the flight.
- Comfortable Seating: Bangkok Airways offers comfortable seating on all its flights. Passengers can choose from economy, business, and first-class seats, depending on their travel needs and budget. The airline’s seats are designed to provide maximum comfort and support during the flight.
- Special Assistance: Bangkok Airways offers special assistance to passengers with disabilities, medical conditions, or other special needs. Passengers can request for wheelchair assistance, special meals, or other services when booking their flights or at the airport check-in counter.
Overall, Bangkok Airways provides a range of in-flight services to ensure that passengers have a comfortable and enjoyable travel experience. With complimentary meals, personal entertainment systems, and comfortable seating, passengers can sit back, relax, and enjoy their flight with Bangkok Airways.
Customer Support of Bangkok Airways at Kuala Lumpur Airport
Bangkok Airways provides excellent customer support to its passengers at Kuala Lumpur International Airport. The airline has a representative office located in the city that offers assistance to customers with flight bookings, cancellations, and other inquiries.
The office is located at Suite 1502, Level 15 Wisma Chuang, 34 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia. Customers can visit the office during office hours, which are from 8:30 AM to 5:30 PM on weekdays.
In addition to the representative office, Bangkok Airways also has a customer support hotline that is available 24/7. Customers can reach the hotline by calling 1771 or +66 (0) 2270 6699. The airline also has an email address, customer_service@bangkokair.com, which customers can use to send their inquiries.
Bangkok Airways also provides through check-in services for its passengers, making it easier for them to transfer between flights. Passengers are required to remain in the transfer areas at Suvarnabhumi (BKK) or Phuket (HKT) airports. For more details on through check-in services, customers can contact their travel agent or Bangkok Airways Call Center.
Overall, Bangkok Airways offers excellent customer support services to its passengers at Kuala Lumpur International Airport, making their travel experience more comfortable and enjoyable.
Safety Measures of Bangkok Airways at Kuala Lumpur Airport
Bangkok Airways is committed to ensuring the safety of its passengers and staff at all times. The airline has implemented a range of safety measures at Kuala Lumpur International Airport to prevent the spread of COVID-19 and ensure a safe travel experience for all passengers.
Health Screening
All passengers departing from Kuala Lumpur International Airport are required to undergo a health screening, including temperature checks and a health declaration. Any passengers with a body temperature higher than 37.3 Celsius or exhibiting respiratory symptoms such as cough or sneeze will not be allowed to travel.
Social Distancing
Bangkok Airways has implemented social distancing measures at all service counters to ensure safe distances between passengers. The airline also encourages passengers to maintain social distancing while waiting in queues and boarding the aircraft.
Sanitization
The airline has implemented enhanced cleaning and sanitization procedures at all touchpoints, including check-in counters, boarding gates, and aircraft cabins. All surfaces are regularly cleaned and disinfected to prevent the spread of COVID-19.
Personal Protective Equipment
All Bangkok Airways staff at Kuala Lumpur International Airport are required to wear personal protective equipment, including masks and gloves. Passengers are also required to wear masks at all times, except when eating or drinking.
In-Flight Safety
Bangkok Airways has implemented additional safety measures on board its aircraft to ensure the safety of passengers and crew. The airline has reduced in-flight service to minimize contact between passengers and crew, and all meals are served in sealed containers. Passengers are also required to wear masks at all times during the flight.
Overall, Bangkok Airways is committed to providing a safe and comfortable travel experience for all passengers at Kuala Lumpur International Airport. The airline’s safety measures are in line with the guidelines and recommendations of the World Health Organization and local health authorities.
Bangkok Airways Partnerships at Kuala Lumpur Airport
Bangkok Airways has established partnerships with various airlines and organizations at Kuala Lumpur International Airport (KLIA). These partnerships aim to provide passengers with a seamless travel experience and access to a wider network of destinations.
One of Bangkok Airways’ partnerships at KLIA is with Malaysia Airlines, which allows passengers to connect seamlessly between the two airlines. This partnership enables passengers to book a single ticket for their entire journey, check their baggage through to their final destination, and receive boarding passes for all flights at the first point of check-in. This partnership also provides passengers with access to both airlines’ lounges at KLIA.
Bangkok Airways also has a partnership with Malaysia Airports Holdings Berhad (MAHB) to enhance the airport experience for passengers. Under this partnership, Bangkok Airways passengers can enjoy discounted rates for access to the Plaza Premium Lounge, located in the international departure area of KLIA.
Moreover, Bangkok Airways has established partnerships with various hotels in Kuala Lumpur to provide passengers with discounted rates and other benefits. These hotels include the Mandarin Oriental Kuala Lumpur, InterContinental Kuala Lumpur, and Shangri-La Hotel Kuala Lumpur.
In conclusion, Bangkok Airways has established partnerships with various airlines, organizations, and hotels at Kuala Lumpur International Airport to provide passengers with a seamless travel experience and access to a wider network of destinations. These partnerships demonstrate Bangkok Airways’ commitment to providing exceptional service and convenience to its passengers.
Additional Services of Bangkok Airways at Kuala Lumpur Airport
Bangkok Airways offers a range of additional services to enhance the travel experience of passengers at Kuala Lumpur Airport. These services include:
Preferred Seat Selection
Passengers can select their preferred seats while making a reservation or managing their booking. This service is available for flights between Samui and Kuala Lumpur, as well as flights between Samui and Singapore. Passengers can purchase preferred seats via the Bangkok Airways call center, website, ticketing office, and counter.
Through Check-In
Passengers with international connections on participating carriers can check through baggage, receive boarding passes, and complete Customs/Immigration/Quarantine (C.I.Q) at Kuala Lumpur Airport. Participating carriers include Bangkok Airways, Air France, Cathay Pacific, Emirates, and more. The participating airports include Bangkok (BKK), Chiang Mai (CNX), HatYai (HDY), Krabi (KBV), Phuket (HKT), Samui (USM), Trat (TDX), and U-Tapao (Pattaya) (UTP).
Representative Office
Bangkok Airways has a representative office in Kuala Lumpur that provides various services to passengers. The office is located at Jalan Sultan Ismail and is open from 8:30 am to 5:30 pm on weekdays. The office is closed on weekends and public holidays. The services provided by the representative office include flight ticket booking and cancellation.
Boutique Services
Bangkok Airways offers boutique services to passengers at Kuala Lumpur Airport. Passengers can purchase duty-free items, souvenirs, and gifts from the boutique. The boutique is located in the departure area of the airport and is open during flight operating hours.
Airport Lounge
Bangkok Airways provides lounge services to passengers at Kuala Lumpur Airport. Passengers can relax in the lounge before their flight and enjoy complimentary snacks and drinks. The lounge is located in the departure area of the airport and is open during flight operating hours.
Future Plans of Bangkok Airways at Kuala Lumpur Airport
Bangkok Airways has been operating at Kuala Lumpur International Airport (KLIA) since 2005. The airline currently operates daily flights between Kuala Lumpur and Bangkok, with connecting flights to other destinations in Thailand and the region.
Looking towards the future, Bangkok Airways has plans to expand its operations at KLIA. The airline aims to increase its flight frequency and add new destinations to its network. This is in line with the airline’s goal to become the leading boutique airline in the Asia-Pacific region.
To achieve this goal, Bangkok Airways has invested in new aircraft and technology, and is constantly improving its services to provide passengers with a seamless travel experience. The airline has also established partnerships with other airlines and travel companies to expand its reach and offer more options to its customers.
In addition, Bangkok Airways is committed to sustainable and responsible tourism. The airline has implemented various initiatives to reduce its carbon footprint and support local communities in the destinations it serves. This includes promoting eco-friendly practices and supporting local businesses and charities.
Overall, Bangkok Airways is poised for growth and success at KLIA and beyond. With its focus on quality, innovation, and sustainability, the airline is well-positioned to meet the evolving needs of travelers in the region.