EVA Air is a Taiwanese airline that operates flights from Kuala Lumpur International Airport (KLIA) to various destinations across the globe. The airline was founded in March 1989 and has since become a popular choice for travelers seeking a comfortable and stylish flying experience. EVA Air is known for its exceptional service, modern aircraft, and innovative in-flight amenities.
Passengers traveling with EVA Air can enjoy a range of services and facilities at KLIA. The airline’s check-in counters are conveniently located at the airport, and passengers can also check-in online to save time and avoid queues. EVA Air offers five levels of service, including Royal Laurel Class, which features luxurious lie-flat seats, premium dining, and exclusive amenities. The airline also has an extensive duty-free shopping selection, known as the EVA Sky Shop, where passengers can purchase a variety of products at competitive prices.
Whether you’re traveling for business or leisure, EVA Air at KLIA offers a comfortable and enjoyable flying experience. With its commitment to exceptional service and innovative amenities, EVA Air is a top choice for travelers seeking a premium airline experience.
Eva Air Overview
Eva Air is a Taiwanese airline that operates flights to Kuala Lumpur International Airport (KLIA). It is the second-largest airline in Taiwan after China Airlines. The airline is privately owned and operates a fully international route network.
Eva Air was founded in 1989 and has since become known for its high-quality service and safety record. In 2023, Eva Air was ranked 9th among SKYTRAX’s Top 10 Best Airlines in the World and 8th in the top-20 World’s Safest Airlines.
Eva Air offers five levels of service to its passengers, including Royal Laurel Class, Premium Laurel Class, Business Class, Elite Class, and Economy Class. Each class offers unique amenities and services to ensure a comfortable and enjoyable flight experience.
Passengers flying with Eva Air can also take advantage of the airline’s EVA Sky Shop and Duty-Free services, which offer a variety of products and goods for purchase during the flight.
Overall, Eva Air is a top-rated airline that offers exceptional service and safety to its passengers. If you’re flying to or from Kuala Lumpur International Airport, Eva Air is an excellent choice for your travels.
Eva Air’s Presence at Kuala Lumpur Airport
Eva Air is a Taiwanese airline that operates flights to and from Kuala Lumpur International Airport (KLIA). The airline has a strong presence at KLIA, with a dedicated office and ticketing counter located at Lot 5-1, Level 5, Equatorial Plaza, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia. The office can be contacted at +60-3-2181 1122.
Eva Air operates flights from Kuala Lumpur to its hub at Taiwan Taoyuan International Airport, as well as to other destinations across Asia, the Pacific, Europe, and the Americas. The airline offers a variety of ways to travel, with five levels of service and a range of amenities to make passengers’ journeys comfortable and enjoyable.
Passengers flying with Eva Air from Kuala Lumpur can take advantage of the airline’s EVA Sky Shop and Duty Free, which offers a wide range of products at competitive prices. The airline also provides passengers with access to its lounges, which offer comfortable seating, complimentary food and drinks, and other amenities.
Eva Air is committed to providing passengers with a safe and enjoyable travel experience, and the airline has implemented a range of measures to ensure the health and safety of its passengers and crew. These measures include enhanced cleaning and disinfection procedures, mandatory mask-wearing, and other protocols in line with local health guidelines.
Flight Operations
Eva Air operates scheduled flights to Kuala Lumpur International Airport (KLIA) in Malaysia. The airline flies under the BR series code. Eva Air is a privately owned Taiwanese airline that serves a fully international route network. It is the second-largest airline in Taiwan after China Airlines.
Passengers traveling with Eva Air can check-in conveniently with the check-in options provided as below:
- Check-in Counters, KLIA
- Online Web Check-in
Eva Air offers flights to several destinations from KLIA, including Taipei, Bangkok, and Osaka. The airline operates daily flights to Taipei from KLIA. The flight duration between Kuala Lumpur and Taipei is approximately 4 hours.
Eva Air is committed to providing a comfortable and safe travel experience to its passengers. The airline has won several awards for its services, including the Skytrax World Airline Awards for Best Business Class Comfort Amenities and Best Airline Staff in Asia.
Passenger Services
EVA Air provides a range of passenger services to make the travel experience more comfortable and convenient for its customers. Here are some of the services available at Kuala Lumpur International Airport:
- Check-in options: Passengers travelling with EVA Air can check in conveniently with the check-in options provided at KLIA. These include check-in counters at the airport and online web check-in available on the EVA Air website.
- Lounges: EVA Air offers lounges at KLIA for its eligible passengers, including Infinity Lounge and Star Alliance Lounge. These lounges provide comfortable seating, refreshments, and free Wi-Fi.
- Baggage services: EVA Air offers free baggage allowance to its passengers, with the maximum weight and size depending on the class of travel. Passengers can also purchase excess baggage and other optional fees if needed. In case of delayed, missing or damaged baggage, passengers can approach the EVA Air baggage service office at KLIA.
- In-flight services: EVA Air provides a range of in-flight services to make the journey more comfortable and enjoyable. These include cabin classes, food and beverages, inflight entertainment service, safety and health care, and travelling with pets.
Overall, EVA Air strives to provide a seamless travel experience for its passengers at Kuala Lumpur International Airport with its range of passenger services.
Check-In Procedures
Passengers traveling with EVA Air can check-in conveniently with the options provided below:
- Check-in Counters at KLIA
- Online Web Check-in
Passengers are required to check-in by certain times prior to the departure of a flight. To help save time, KLIA offers various services to check-in passengers and let them relax before their flight.
Self-check-in is mandatory for all passengers with the exception of flights to Kathmandu and Dhaka. The check-in kiosks are available at Kuala Lumpur International Airport (KLIA), Kuching, Kota Kinabalu, Kota Bharu, Johor Bahru, and Langkawi.
Online check-in for EVA Air is available and can be done 24 hours up to 3 hours before the scheduled departure time. Passengers can select their preferred seats, print their boarding passes, and choose to receive their boarding passes via email or SMS.
Passengers are reminded to have their travel documents ready for verification during check-in. It is recommended to arrive at the airport at least 2 hours prior to the scheduled departure time for domestic flights and 3 hours for international flights.
Baggage Policies
EVA Air has specific baggage policies for passengers flying from Kuala Lumpur International Airport (KUL). The airline has guidelines for both checked baggage and carry-on baggage.
Checked Baggage
Passengers are allowed to check in up to two pieces of baggage for free, with a maximum weight of 30kg per piece in Economy Class and 40kg per piece in Premium Economy, Business, and Royal Laurel Class. Any additional pieces or overweight baggage will incur an excess baggage fee.
Carry-On Baggage
Passengers are allowed to bring one piece of carry-on baggage on board, with a maximum weight of 7kg and maximum dimensions of 56cm x 36cm x 23cm. In addition to the single cabin luggage, the following items may be permitted subject to the requirements of each individual airline:
- Camera bag
- Diaper bag
- Duty-free shopping bag (for goods purchased at the airport)
Passengers in Premium Economy, Business, and Royal Laurel Class are allowed to bring two pieces of carry-on baggage on board, with a combined weight of 7kg.
Excess Baggage
If passengers need to bring additional baggage beyond the free allowance, they can purchase excess baggage in advance. The excess baggage fee varies based on the destination and weight of the baggage. Passengers can also purchase excess baggage at the airport, but the fee will be higher than the advance purchase rate.
Special Baggage
EVA Air allows passengers to bring certain types of special baggage, such as sports equipment and musical instruments, on board. However, passengers must notify the airline in advance and pay any applicable fees. The airline also has guidelines for oversized and overweight baggage.
Passengers are advised to review EVA Air’s baggage policies carefully before packing for their trip to avoid any additional fees or complications at the airport.
In-Flight Amenities
EVA Air provides a range of in-flight amenities to ensure passengers have a comfortable and enjoyable flight.
Cabin Classes
EVA Air offers five different cabin classes, each with its own unique features and amenities. These include Royal Laurel Class, Premium Laurel Class, Business Class, Elite Class, and Economy Class.
In-Flight Entertainment
Passengers can enjoy a variety of in-flight entertainment options, including movies, TV shows, music, and games. The entertainment system is available on personal screens in all cabin classes.
Dining
EVA Air offers a range of delicious meals and snacks on board. Passengers in Royal Laurel Class, Premium Laurel Class, and Business Class can enjoy meals created by Michelin-starred chefs. Special meals can also be requested in advance for passengers with dietary restrictions.
Wi-Fi
EVA Air offers Wi-Fi on board its flights, allowing passengers to stay connected during their journey. Wi-Fi is available in all cabin classes.
Duty-Free Shopping
Passengers can also take advantage of duty-free shopping on board. EVA Air’s Sky Shop offers a range of products, including cosmetics, fragrances, and electronics.
Overall, EVA Air’s in-flight amenities ensure passengers have a comfortable and enjoyable flight experience.
Eva Air’s Business Class Experience
Eva Air’s Business Class offers a comfortable and luxurious experience for travelers. With a range of amenities and services, passengers can expect a relaxing and enjoyable journey.
Seating
Eva Air’s Business Class seats are designed for maximum comfort and convenience. The seats can recline up to 180 degrees, providing a fully flat bed for a comfortable sleep. Each seat comes with a personal entertainment system, USB ports, and power outlets.
Dining
Passengers in Business Class can enjoy a range of delicious meals, prepared by renowned chefs. The airline offers a variety of cuisines, including Western, Chinese, and Japanese. Passengers can also enjoy a selection of fine wines and spirits.
Lounges
Eva Air’s Business Class passengers have access to the airline’s lounges at Kuala Lumpur International Airport. The lounges offer a range of amenities, including comfortable seating, Wi-Fi, and refreshments. Passengers can relax and unwind before their flight.
In-flight Entertainment
Eva Air’s Business Class passengers can enjoy a wide range of entertainment options, including movies, TV shows, music, and games. The airline’s entertainment system offers a large selection of content, ensuring that passengers are entertained throughout their flight.
Overall, Eva Air’s Business Class experience is designed to provide passengers with a comfortable and luxurious journey. With a range of amenities and services, passengers can relax and enjoy their flight.
Customer Reviews
EVA Air has received mixed reviews from customers who have flown through Kuala Lumpur Airport. Some customers have praised the airline for their friendly staff, while others have criticized the airline for slow check-in and security processes.
One customer on Trustpilot praised the staff at the Kuala Lumpur counter, describing them as “friendly and excellent.” However, another customer on Skytrax complained about slow check-in and passport control processes, stating that it took longer than expected to get through security.
In terms of airport facilities, one Skytrax reviewer complained about the lack of information provided to passengers upon arrival at Kuala Lumpur Airport. They stated that there were staff members around, but none of them informed passengers that they had to take a bus to the arrival counters. This left passengers stranded and wandering around the airport.
Overall, while EVA Air has received mixed reviews from customers, it is important to note that experiences can vary greatly depending on a number of factors, such as time of day, flight route, and personal preferences.
Safety Measures
EVA Air at Kuala Lumpur International Airport (KLIA) takes safety very seriously. The airline has implemented several measures to ensure the safety of its passengers and crew. Here are some of the safety measures in place:
- Regular sanitization: The airport terminals are regularly sanitized and disinfected according to schedule using various methods such as dry-mist fumigation with a water-based chemical that kills 99% of microorganisms, Blu-ray anion nanospray gun, and micro-mist blower which forms a thin layer of coating that protects the surfaces from any unwanted microorganism.
- Well-trained crew: EVA Air crew members are trained in emergency procedures, including how to deal with unruly passengers, medical emergencies, and other unexpected situations. They are also trained to handle different types of aircraft and to work in different weather conditions.
- Advanced safety technology: EVA Air uses state-of-the-art technology to ensure the safety of its passengers and crew. The airline’s aircraft are equipped with advanced safety features, including advanced avionics, weather radar, and terrain avoidance systems.
- Strict security measures: KLIA has strict security measures in place to ensure the safety of passengers and crew. The airport has a comprehensive security screening process that includes baggage screening, metal detector screening, and body scanning. Passengers are also required to show their boarding passes and identification before boarding their flights.
- Emergency response plan: EVA Air has an emergency response plan in place to deal with any unexpected situations that may arise during a flight. The airline’s crew members are trained to handle emergencies and to follow the emergency response plan in case of an emergency.
In conclusion, EVA Air takes safety very seriously and has implemented several measures to ensure the safety of its passengers and crew. From regular sanitization to advanced safety technology and well-trained crew, the airline has taken all necessary steps to ensure a safe and comfortable flying experience for its passengers.
Eva Air’s Sustainability Initiatives
Eva Air is committed to fighting climate change and has set a goal to achieve net-zero carbon emissions by 2050. The Taiwan-based airline takes the issue of sustainability seriously and has made its case for sustainability at the 65th annual conference of the Association of Asia Pacific Airlines (AAPA), which was held online and co-hosted by Eva Air.
To achieve its sustainability goals, Eva Air has implemented several initiatives, including:
- Fleet renewal: Eva Air has been replacing its older aircraft with new, fuel-efficient models. The airline has ordered 24 Boeing 787 Dreamliners, which are 20% more fuel-efficient than the aircraft they replace.
- Sustainable aviation fuels: Eva Air has been exploring the use of sustainable aviation fuels (SAFs) as an alternative to fossil fuels. The airline has conducted SAF test flights and is working with suppliers to increase the availability of SAFs.
- Carbon offsetting: Eva Air offers passengers the option to offset the carbon emissions from their flights through the airline’s Fly Green program. The program allows passengers to purchase carbon credits, which are used to fund carbon reduction projects around the world.
- Waste reduction: Eva Air has implemented several waste reduction initiatives, including the use of reusable utensils and straws, and the reduction of single-use plastics on board its flights.
Eva Air’s sustainability initiatives demonstrate the airline’s commitment to reducing its environmental impact and contributing to a more sustainable future for the aviation industry.
Future Plans of Eva Air at Kuala Lumpur Airport
Eva Air is committed to providing excellent service to its passengers, and the airline has plans to expand its operations at Kuala Lumpur International Airport (KLIA) in the future. Some of the future plans of Eva Air at KLIA include:
- New routes: Eva Air plans to introduce new routes from KLIA to other destinations in Asia and beyond. This will provide more options for passengers traveling from Kuala Lumpur.
- Increased frequency: Eva Air plans to increase the frequency of its flights from KLIA to Taipei, which is one of its most popular routes. This will make it easier for passengers to travel between the two cities.
- Upgraded facilities: Eva Air plans to upgrade its facilities at KLIA to provide a better experience for passengers. This may include improvements to its lounges, check-in counters, and boarding gates.
- New aircraft: Eva Air may introduce new aircraft to its fleet that are more fuel-efficient and environmentally friendly. This will help the airline reduce its carbon footprint and provide a more sustainable service to its passengers.
Overall, the future looks bright for Eva Air at KLIA, and the airline is committed to providing excellent service to its passengers. With new routes, increased frequency, upgraded facilities, and new aircraft, Eva Air is poised to become one of the leading airlines at KLIA in the years to come.