History of Ban Heang
Founding
Ban Heang is a famous bakery that originated in Penang, Malaysia, in 1978. It was founded by Mr. Tan Teik Fuang, who had a passion for baking traditional Chinese pastries. Ban Heang started as a small family business, and Mr. Tan personally baked and sold the pastries in his shop.
Growth and Expansion
Ban Heang’s popularity grew, and it soon became a household name in Penang. In the 1990s, the bakery expanded its operations to Kuala Lumpur, where it opened its first outlet at the Kuala Lumpur International Airport (KLIA). The outlet became an instant hit, and Ban Heang started to gain recognition among travelers.
Today, Ban Heang has more than 20 outlets across Malaysia, including at KLIA2, Penang, and Johor Bahru. The bakery is known for its high-quality, freshly baked pastries, which are made using traditional recipes and methods. Ban Heang’s signature products include the Tambun Biscuit, Beh Teh Saw, and Heong Peah.
In summary, Ban Heang is a bakery that has been around since 1978, and it has grown from a small family business to a well-known brand with over 20 outlets across Malaysia. Its success is attributed to its high-quality, freshly baked pastries, which are made using traditional recipes and methods.
Location at Kuala Lumpur Airport
BAN HEANG is a popular Malaysian bakery chain located at Kuala Lumpur International Airport (KUL) in Malaysia. The bakery offers a wide range of traditional Malaysian pastries and delicacies, including the famous Tambun biscuits, pineapple tarts, and egg rolls.
BAN HEANG has several locations throughout the airport, including in the domestic and international terminals. Passengers can find BAN HEANG in the Arrival and Departure Halls, as well as in the Satellite Building.
The bakery is easily accessible from any part of the airport, and customers can enjoy a quick snack or stock up on souvenirs before their flight. BAN HEANG is a must-visit for anyone looking to experience the unique flavors of Malaysia.
Passengers can use the airport’s location map to find the nearest BAN HEANG outlet. The map is available on the official Kuala Lumpur International Airport website, and it provides detailed information on the airport’s layout and facilities.
Product Offerings
BAN HEANG at Kuala Lumpur Airport offers a wide range of traditional pastries and modern innovations. Here are some of their popular products:
Traditional Pastries
BAN HEANG is famous for its traditional pastries that are made with authentic ingredients and recipes. Some of their popular traditional pastries include:
- Tambun Biscuits: These biscuits are made with flour, sugar, and coconut milk. They have a crispy texture and a sweet, coconut flavor.
- Beh Teh Saw: These pastries are made with a flaky pastry shell and filled with a sweet, sticky filling made with malt and peanuts.
- Tau Sar Pneah: These biscuits are made with a sweet, sticky filling made with mung bean paste and wrapped in a flaky pastry shell.
Modern Innovations
BAN HEANG also offers a range of modern pastries that are inspired by traditional flavors and ingredients. Some of their popular modern innovations include:
- Durian Cream Puffs: These cream puffs are filled with a rich, creamy durian filling that has a sweet, fruity flavor.
- Matcha Egg Tarts: These egg tarts are made with a matcha-flavored pastry shell and filled with a sweet, custard filling.
- Pineapple Cakes: These cakes are made with a buttery, crumbly pastry shell and filled with a sweet, tangy pineapple filling.
Overall, BAN HEANG offers a variety of delicious pastries that are perfect for a quick snack or a gift for friends and family.
Customer Reviews and Feedback
Ban Heang at Kuala Lumpur Airport has received positive reviews and feedback from customers. According to a survey conducted by KLIA, customers are generally satisfied with the services provided by Ban Heang. Based on 100 respondents picked from several parts of the airport, the self-administered questionnaires were distributed and collected on the same day. Statistical tests were conducted using the gap-model—SERVQUAL to gauge the opinions of Kuala Lumpur International Airport (KLIA) customers chosen via convenient sampling.
Customers have praised Ban Heang for its wide range of products, including Malaysian delicacies such as tambun biscuits, pineapple tarts, and durian cakes. They have also commended the quality of the products, which are made using traditional recipes and high-quality ingredients.
Some customers have also noted that the prices at Ban Heang are reasonable, making it an affordable option for those looking to purchase souvenirs or snacks. The staff at Ban Heang have also been praised for their helpful and friendly attitude, making the shopping experience a pleasant one.
Overall, Ban Heang at Kuala Lumpur Airport has received positive feedback from customers, making it a popular choice among travelers looking to purchase Malaysian delicacies and souvenirs.
Visiting Ban Heang at Kuala Lumpur Airport
If you’re looking for a quick snack or a souvenir to bring back home, Ban Heang at Kuala Lumpur International Airport (KUL) is a great option. Here’s what you need to know before visiting.
Operating Hours
Ban Heang at KUL is open 24 hours a day, 7 days a week. This makes it a convenient option for travelers with early morning or late-night flights.
How to Get There
Ban Heang has several locations throughout KUL, including at the main terminal and at klia2. To find the nearest location, check the airport directory or ask a staff member for assistance.
Once you arrive at Ban Heang, you’ll find a variety of traditional Malaysian snacks and pastries, including pineapple tarts, egg rolls, and mochi. The prices are reasonable and the quality is generally good, making it a popular choice for both locals and tourists.
Future Plans for Ban Heang at Kuala Lumpur Airport
Ban Heang has been a popular native product retail chain in Malaysia for many years. As the company continues to expand, it has plans to further develop its stores in Kuala Lumpur International Airport (KLIA).
One of its future plans is to introduce more local and traditional products to its stores. Ban Heang aims to showcase the diversity of Malaysia’s culture through its products and attract more tourists to the country.
Another plan is to enhance the customer experience by introducing digital technology. Ban Heang is exploring the possibility of using digital kiosks to allow customers to place orders and make payments more efficiently.
Ban Heang is also looking to expand its presence in other airports in Malaysia and across Southeast Asia. The company aims to become a leading retail chain for local products and souvenirs in the region.
Overall, Ban Heang’s future plans demonstrate its commitment to providing customers with high-quality products and excellent service.