Overview of China Airlines at Kuala Lumpur Airport
China Airlines is one of the major airlines operating at Kuala Lumpur International Airport (KLIA). The airline offers scheduled flights between Kuala Lumpur and Taipei, with seven flights per week. Passengers traveling with China Airlines flight number CI722 can conveniently check-in with the check-in options provided.
China Airlines has a Kuala Lumpur office located at Unit 30.2, Level 30 Menara AIA Sentral No.30, Jalan Sultan Ismail 50250 Kuala Lumpur Malaysia. The office is open from Monday to Friday, 9:00 am – 6:00 pm, and is closed on weekends and public holidays.
China Airlines is known for its excellent customer service and comfortable flights. The airline offers a range of in-flight services, including duty-free shopping, in-flight meals, and entertainment options. Passengers can enjoy a variety of meals, including vegetarian and special meals, and choose from a selection of movies and TV shows.
China Airlines also offers a frequent flyer program called Dynasty Flyer, which allows passengers to earn miles for every flight they take with the airline. Members of the program can redeem their miles for free flights, upgrades, and other rewards.
Overall, China Airlines is a reliable and comfortable airline for passengers traveling to and from Kuala Lumpur. With its excellent customer service, in-flight services, and frequent flyer program, the airline is a popular choice for travelers.
Flight Operations
China Airlines operates daily flights to Kuala Lumpur International Airport (KLIA) with flight number CI722, which is operated on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday. The airline is the flag carrier and largest airline of the Republic of China (Taiwan).
Passengers can check-in for their China Airlines flights at KLIA through various channels, including the airline’s website, mobile app, airport kiosks, or check-in counters. The check-in counters are located at Row J, Level 5, Main Terminal Building, KLIA. Passengers are advised to arrive at the airport at least 3 hours before their scheduled flight departure time to allow enough time for check-in, security screening, and immigration clearance.
China Airlines offers various cabin classes, including First Class, Business Class, Premium Economy Class, and Economy Class, each with its own unique features and benefits. Passengers can enjoy in-flight entertainment, meals, and beverages during their flight, depending on their cabin class and flight duration.
Passengers with special needs, such as those requiring wheelchair assistance or special meals, are advised to inform China Airlines at least 48 hours before their scheduled flight departure time. The airline provides assistance to passengers with special needs to ensure a comfortable and safe flight experience.
Overall, China Airlines provides a reliable and comfortable flight experience for passengers traveling to and from Kuala Lumpur International Airport.
Terminal Facilities
China Airlines operates flights from Kuala Lumpur International Airport Terminal 1 (KLIA) which offers a range of facilities to make your travel experience more comfortable.
Sensory Wall
One unique feature at KLIA is the Sensory Wall, located at various locations throughout the terminal. This interactive installation is designed to provide a calming and relaxing environment for passengers to unwind before or after their flight.
Shopping and Dining
KLIA offers a variety of shopping and dining options for passengers. From luxury boutiques to duty-free shops, there is something for everyone. Passengers can also enjoy a range of dining options, including local Malaysian cuisine and international favorites.
Lounges
For those looking for a more exclusive experience, KLIA offers a number of lounges for passengers to relax in before their flight. China Airlines passengers can access the Plaza Premium Lounge located in the Satellite Building, which offers a range of amenities including comfortable seating, shower facilities, and complimentary food and beverages.
Other Facilities
KLIA also offers a range of other facilities to make your travel experience more comfortable, including:
- Prayer rooms
- Children’s play areas
- Medical clinics
- Currency exchange
- Baggage storage
Overall, KLIA Terminal 1 offers a range of facilities to make your travel experience more comfortable and enjoyable. Whether you’re looking to shop, dine, or simply relax before your flight, KLIA has something for everyone.
Customer Service
China Airlines provides excellent customer service to its passengers at Kuala Lumpur International Airport. The airline has a dedicated office at the airport to handle all queries related to flight bookings, cancellations, and rescheduling. The office is located at Unit 30.2, Level 30, Menara AIA Sentral, No.30, Jalan Sultan Ismail 50250 Kuala Lumpur, Malaysia. The office is open from Monday to Friday from 9:00 am to 6:00 pm and closed on weekends and public holidays.
Passengers can also contact the China Airlines customer service hotline for any assistance or queries. The hotline number is +60-3-2142-2383 / 2148-6397 / 2142-7344 / 2142-7458. The hotline is available from Monday to Friday from 9:00 am to 6:00 pm and closed on weekends and public holidays.
China Airlines also offers web and online check-in facilities to its passengers. Passengers can check-in online and print their boarding passes from the comfort of their homes or offices. This service saves time and avoids long queues at the airport check-in counters.
The airline also offers airport counter check-in facilities for passengers who prefer to check-in at the airport. Passengers can check-in at the airport counter and receive their boarding passes. The airline recommends that passengers arrive at the airport at least two hours before the scheduled departure time to complete the check-in process and clear security checks.
Safety Measures
China Airlines is committed to ensuring the safety and well-being of its passengers at all times. As such, the airline has implemented a range of safety measures to protect passengers and crew members from the COVID-19 pandemic.
Passengers are required to wear a mask at all times while on board the aircraft, and the cabin crew is equipped with personal protective equipment (PPE) to minimize the risk of transmission. The airline has also implemented enhanced cleaning and disinfection procedures on all aircraft before and after each flight.
To minimize contact between passengers and crew members, China Airlines has suspended meal services on some flights. Passengers are encouraged to bring their own food and beverages on board. The airline has also implemented social distancing measures at check-in counters and boarding gates to reduce the risk of transmission.
At Kuala Lumpur International Airport, passengers are required to comply with the Travel Health SOPs set by the Ministry of Health and National Disaster Management Agency. Notices on safety measures are displayed throughout the airport, and front liners are on the ground to help passengers and ensure that the processes at each touchpoint are carried out efficiently.
Passengers departing from Kuala Lumpur to Guangzhou with China Southern Airlines are required to undergo a 5-night hotel stay pre-boarding quarantine management starting from 8th July 2022. It is important for passengers to check with the respective airline companies on their flight schedules and any additional safety measures that may be in place.
Flight Schedules
China Airlines operates flights from Kuala Lumpur International Airport (KUL) to various destinations across Asia, Europe, North America, and Oceania. The airline offers over 1,400 flights weekly to 114 airports in 111 cities, including codeshare agreements with other airlines.
Passengers can check the flight schedules on the official website of China Airlines or on the airport website. The flight schedules are subject to change due to various factors such as weather conditions, maintenance requirements, and other operational reasons. Therefore, passengers are advised to check the latest flight information before departure.
China Airlines offers direct flights from KUL to Taipei, Taiwan, with multiple flights per week. The flight duration is approximately 4 hours and 30 minutes. Passengers can choose from different classes such as Economy, Premium Economy, Business Class, and First Class depending on their preferences and budget.
Apart from Taipei, China Airlines also operates connecting flights from KUL to other destinations such as Guangzhou, Hong Kong, Shanghai, Tokyo, Osaka, Seoul, and more. Passengers can check the flight schedules and routes on the official website of China Airlines or on the airport website.
Overall, China Airlines provides a comprehensive network of flight schedules from KUL to various destinations across the world. The airline offers a comfortable and convenient travel experience to passengers with different needs and preferences.
Ticketing and Pricing
China Airlines offers various options for purchasing tickets, including online booking, airport counters, and travel agents. Customers can also contact the China Airlines Kuala Lumpur Office at Tel: 603 2705 2750 / 2781 during office hours, which are Monday – Friday: 9:00 am – 12:00 pm / 1:00 pm – 5:30 pm. The office is closed on weekends and public holidays.
When booking online, customers can choose from economy, premium economy, and business class tickets. China Airlines also offers promotional fares and discounts for certain destinations and travel periods. It is recommended to book in advance to secure the best fares.
The airline’s baggage policy allows passengers to bring one carry-on and one checked bag for free. Additional baggage may incur a fee, which varies depending on the route and travel class. Customers can check the airline’s website or contact the China Airlines Kuala Lumpur Office for more information on baggage fees.
China Airlines also offers a frequent flyer program called Dynasty Flyer, which allows members to earn miles and redeem them for flight tickets, upgrades, and other rewards. Members can also enjoy exclusive benefits, such as priority check-in and boarding, extra baggage allowance, and lounge access.
Overall, China Airlines provides competitive pricing and a range of ticketing options for travelers flying to and from Kuala Lumpur. Customers are advised to check the airline’s website or contact the China Airlines Kuala Lumpur Office for the latest information on fares, promotions, and baggage policies.
Baggage Handling
China Airlines at Kuala Lumpur International Airport (KLIA) has strict regulations for baggage handling to ensure the safety and security of all passengers and their belongings. Passengers are advised to check their airline’s baggage allowance policy before arriving at the airport to avoid any inconvenience.
The maximum dimensions of cabin luggage allowed onto the aircraft should not exceed 56cm X 36cm X 23cm, with a maximum weight of 7kg. In addition to the single cabin luggage, the following items may be permitted subject to the requirements of each individual airline:
- Camera bag
- Diaper bag
- Duty-free shopping bag (for goods purchased at the airport)
For checked baggage, passengers are advised to label their luggage with their name, address, and contact number. The maximum weight for checked baggage may vary depending on the airline, so passengers are advised to check with their airline for specific details.
KLIA offers baggage storage and lockers for passengers who wish to store their luggage or other items. Baggage Solution is available at the Main Terminal Building, Level 3 Arrival Hall KLIA & Level 2, Arrival Level Public Concourse, klia2. Information published in the Airport Guide is updated once every.
In 2019, Malaysia Airports (MAHB) set aside MYR300m ($73.72m) to upgrade the baggage handling system (BHS) at the main terminal of Kuala Lumpur International Airport (KLIA). The new system can handle up to 32,000 bags per hour, ensuring a smoother and faster baggage handling process for passengers.
VIP Services
China Airlines offers a range of VIP services at Kuala Lumpur International Airport (KUL) to ensure that passengers have a comfortable and stress-free travel experience. These services include:
- VIP Lounge Access: China Airlines’ VIP lounge at KUL provides passengers with a comfortable and relaxing environment to unwind before their flight. The lounge is equipped with high-service facilities that offer customers a comfortable and caring service on their journey.
- Meet and Greet Services: Passengers can opt for a meet and greet service, where a dedicated agent will meet them upon arrival at the airport and facilitate their check-in procedures. Porter services can also be prearranged to assist with carrying baggage.
- Fast Track Services: Passengers can also opt for fast track services, which expedite their journey through immigration and customs. This service ensures that passengers do not have to wait in long queues and can reach their destination quickly.
- Exclusive One-to-One Service: China Airlines also offers an exclusive one-to-one service where passengers are greeted at the gate and escorted through immigration and customs. This service is perfect for passengers who require extra assistance or have special needs.
Overall, China Airlines’ VIP services at KUL provide passengers with a premium travel experience that is both comfortable and efficient. Passengers can enjoy a stress-free journey with the help of China Airlines’ dedicated agents and high-service facilities.
Partnerships and Alliances
China Airlines has a strong network of partnerships and alliances that allow it to offer a wider range of destinations and services to its customers.
One of the most significant partnerships is with SkyTeam, a global airline alliance that includes 19 members, such as Delta Air Lines, KLM, and Air France. This partnership allows China Airlines to offer its customers access to more than 1,000 destinations worldwide and access to over 600 lounges. China Airlines also codeshares with several SkyTeam members, including Delta, KLM, and Air France, which means customers can book flights on these airlines through China Airlines.
China Airlines also has partnerships with non-SkyTeam airlines, including Japan Airlines, Korean Air, and Emirates. These partnerships allow China Airlines to offer customers access to more destinations in Asia and the Middle East.
In addition to airline partnerships, China Airlines has partnerships with several hotel chains, including Marriott, Hilton, and InterContinental Hotels Group. This partnership allows China Airlines customers to earn and redeem miles when staying at these hotels.
Furthermore, China Airlines has partnerships with car rental companies, such as Hertz and Avis, which allow customers to earn and redeem miles when renting a car.
Overall, China Airlines’ partnerships and alliances provide customers with a wider range of destinations and services, making it easier for customers to travel to their desired destinations.
Catering Services
China Airlines offers in-flight catering services to provide a comfortable and delightful flying experience to its passengers. The airline partners with Le Palais, a Michelin-starred restaurant, to offer a menu inspired by the signature dishes of Ken Chen, Taiwan’s first Michelin-starred chef. The menu incorporates elements of the secret menu popular with regulars of Le Palais, that perfectly brings Ken Chen’s culinary expertise to the skies.
China Airlines’ in-flight dining experience is designed to cater to the needs and demands of individual customers. The airline provides full in-flight catering to airlines operating into Kuala Lumpur, from premium products to cost-effective alternatives. Passengers can choose from a wide range of meals, including vegetarian, Halal, and special meals for infants and children.
China Airlines inflight catering services are provided by Pos Aviation Inflight Catering, which is known for its high-quality and tailor-made meals. The catering service provider is committed to providing fresh and healthy meals that meet the international standards of hygiene and quality.
Overall, China Airlines’ catering services are designed to provide a memorable and enjoyable dining experience to its passengers. The airline’s commitment to quality and innovation ensures that passengers can enjoy a wide range of meals that cater to their taste and dietary preferences.
Environmental Initiatives
As a responsible corporate citizen, China Airlines is committed to reducing its environmental impact through various initiatives. Here are some of the airline’s environmental initiatives at Kuala Lumpur Airport:
- Fuel Efficiency: China Airlines has implemented measures to reduce fuel consumption and emissions, such as using more efficient aircraft and optimizing flight paths. The airline also conducts regular maintenance checks to ensure that its aircraft are operating at peak efficiency.
- Waste Reduction: China Airlines is committed to reducing waste at Kuala Lumpur Airport. The airline has implemented a recycling program for paper, plastic, and metal waste. In addition, the airline has reduced the use of single-use plastics on its flights and in its lounges.
- Noise Reduction: China Airlines has implemented measures to reduce noise pollution at Kuala Lumpur Airport. The airline uses quieter aircraft and has implemented noise abatement procedures, such as reducing engine thrust during takeoff and landing.
- Carbon Offset Program: China Airlines offers a carbon offset program for passengers who want to offset the carbon emissions from their flights. The airline partners with reputable organizations to ensure that the offset funds are used for meaningful environmental projects.
Overall, China Airlines is committed to reducing its environmental impact and implementing sustainable practices at Kuala Lumpur Airport.
Community Involvement
China Airlines is committed to being a responsible corporate citizen and actively participates in various community service activities. The airline has a history of engaging in social welfare activities and supporting local communities in need.
One of the initiatives that China Airlines is involved in is the “Love Miles” program. This program allows passengers to donate their frequent flyer miles to charitable organizations. The airline partners with a number of charitable organizations to provide free air travel for those in need, including children with serious illnesses and their families, disaster victims, and other people who require medical treatment.
In addition to the “Love Miles” program, China Airlines also participates in other charitable activities, such as blood donation drives, environmental protection campaigns, and disaster relief efforts. The airline also supports local cultural events and promotes tourism in the communities it serves.
China Airlines recognizes the importance of sustainability and has implemented various measures to reduce its environmental impact. The airline has introduced fuel-efficient aircraft, implemented recycling programs, and reduced paper usage by introducing e-tickets and e-invoices.
Overall, China Airlines is committed to making a positive impact on the communities it serves and strives to be a socially responsible corporate citizen.
Future Plans and Projections
China Airlines has been operating at Kuala Lumpur International Airport (KLIA) for several years and has established a strong presence in the region. The airline has ambitious plans for the future and is looking to expand its operations at KLIA.
One of the key areas of focus for China Airlines is to increase the number of flights it operates to and from KLIA. The airline is looking to increase its capacity and frequency on existing routes, as well as exploring new destinations in the region. This will help to strengthen its position as a major player in the Southeast Asian market.
In addition to expanding its route network, China Airlines is also investing in its fleet. The airline has recently taken delivery of several new aircraft, including the Airbus A350 and Boeing 777-300ER. These state-of-the-art planes are equipped with the latest technology and offer passengers a superior travel experience.
China Airlines is also committed to improving its services and facilities at KLIA. The airline is working closely with airport authorities to enhance the passenger experience and ensure that its customers have access to the best possible facilities. This includes upgrading its lounges, improving its ground handling services, and investing in new technologies to streamline the check-in and boarding processes.
Overall, China Airlines is well-positioned to continue its growth and expansion at KLIA in the coming years. With a strong focus on customer service, innovation, and quality, the airline is poised to become one of the leading carriers in the region.
Awards and Recognitions
China Airlines has been recognized for its outstanding service and performance in the aviation industry. Here are some of the awards and recognitions received by China Airlines:
- In 2021, China Airlines was named the “Best Airline in North Asia” by the Skytrax World Airline Awards. This award recognizes the airline’s commitment to providing exceptional service and quality to its customers.
- China Airlines was also recognized in 2021 by the Taiwan Corporate Sustainability Awards for its efforts in corporate social responsibility. The airline was awarded the “Corporate Social Responsibility Award” for its contributions to environmental protection, community development, and employee welfare.
- In addition, China Airlines has been recognized for its safety record. The airline has received the IOSA (IATA Operational Safety Audit) certification, which is an internationally recognized safety standard for airlines.
These awards and recognitions demonstrate China Airlines’ commitment to providing high-quality service and maintaining a strong safety record.