Overview of China Eastern Airlines at Kuala Lumpur Airport
China Eastern Airlines is one of the largest airlines in China and operates flights to over 1000 destinations worldwide. Their Kuala Lumpur office is located in the main terminal building of Kuala Lumpur International Airport (KLIA). The office is open from Monday to Friday, from 9:00 am to 5:00 pm, and is closed on weekends and public holidays.
China Eastern Airlines operates a fleet of over 510 aircraft and serves 80 million passengers globally every year. They rank in the top ten of many operating indexes, including fleet size and passenger volume. The airline offers a range of services to its passengers, including in-flight entertainment, meals, and beverages.
At Kuala Lumpur Airport, China Eastern Airlines operates MU series flights. These flights depart from and arrive at KLIA, which is located approximately 50 kilometers from Kuala Lumpur city center. Passengers can access the airport by taxi, bus, or train.
China Eastern Airlines offers various classes of service, including Economy, Business, and First Class. Passengers can enjoy a comfortable travel experience with amenities such as lie-flat seats, priority check-in, and access to airport lounges.
In addition to flight services, China Eastern Airlines also offers cargo services at Kuala Lumpur Airport. The airline provides efficient and reliable cargo transportation services to its customers, ensuring that their cargo arrives at its destination safely and on time.
Overall, China Eastern Airlines is a reliable and professional airline that provides quality services to its passengers. With its extensive global network and modern fleet, the airline is an excellent choice for travelers flying to and from Kuala Lumpur Airport.
Flight Services
China Eastern Airlines offers a range of flight services to its passengers traveling from Kuala Lumpur International Airport. Here are some of the key features of their flight services:
Inflight Amenities
China Eastern Airlines provides a comfortable and relaxing experience to its passengers during their flight. Passengers can enjoy a variety of entertainment options, including movies, TV shows, and music. The airline also offers a selection of magazines and newspapers for passengers to read during their flight.
Passengers can also enjoy a range of meals and beverages during their flight. The airline offers a variety of meal options, including vegetarian and special meals for passengers with dietary restrictions. Passengers can also enjoy a selection of alcoholic and non-alcoholic beverages.
Customer Service
China Eastern Airlines is committed to providing excellent customer service to its passengers. The airline has a team of friendly and professional staff who are available to assist passengers with any questions or concerns they may have. Passengers can contact the airline’s customer service team via phone or email.
In addition, China Eastern Airlines offers a range of services to make the travel experience more convenient for passengers. These services include online check-in, airport check-in, and baggage services. Passengers can also join the airline’s frequent flyer program to earn rewards and benefits.
Overall, China Eastern Airlines provides a comfortable and convenient travel experience for passengers flying from Kuala Lumpur International Airport.
Booking and Ticketing Procedures
Booking and ticketing with China Eastern Airlines at Kuala Lumpur International Airport (KLIA) is a straightforward process. Passengers can book their flights and purchase tickets through various channels, including the airline’s official website, mobile app, and authorized travel agents.
To book a flight on China Eastern Airlines, passengers need to provide their travel details such as the departure and arrival cities, travel dates, and the number of passengers. The airline offers various fare classes, including economy, premium economy, business, and first class, with different prices and benefits.
Once the booking is confirmed, passengers can proceed to purchase their tickets. Payment can be made through various methods, including credit cards, debit cards, and online banking. Passengers can choose to receive their e-tickets via email or print them out at the airport.
Passengers are advised to check the airline’s baggage allowance policy before booking their flights. China Eastern Airlines allows passengers to bring one carry-on bag and one personal item on board, with specific size and weight restrictions. Checked baggage allowance varies depending on the fare class and destination.
In case of any changes or cancellations to the booking, passengers can contact China Eastern Airlines Kuala Lumpur Office or their authorized travel agents. The airline allows changes and cancellations within a certain timeframe, with fees and restrictions depending on the fare class and ticket type.
Overall, booking and ticketing with China Eastern Airlines at Kuala Lumpur International Airport is a convenient and hassle-free process, with various options and channels available for passengers to choose from.
Airport Facilities
Lounges
China Eastern Airlines has a lounge located in the Satellite Building at Kuala Lumpur International Airport (KLIA). The lounge is open to first and business class passengers, as well as SkyTeam Elite Plus members. The lounge offers a range of amenities including complimentary Wi-Fi, refreshments, and comfortable seating areas.
Check-in Counters
China Eastern Airlines has check-in counters located in both the Main Terminal Building and the Satellite Building at KLIA. Passengers can check-in at the airport or online up to 24 hours before their scheduled departure time. Self-service kiosks are also available for passengers who prefer a quicker and more convenient check-in process.
Passengers are advised to arrive at the airport at least 3 hours before their scheduled departure time to allow for sufficient time to check-in, clear security, and board their flight.
KLIA also offers a range of other facilities for passengers including duty-free shops, restaurants, prayer rooms, and currency exchange services. The airport is well-equipped to handle the needs of travelers, providing a comfortable and convenient experience for all.
Baggage Policies
As per the China Eastern Airlines baggage policy, passengers are allowed to carry a certain amount of baggage on board depending on their cabin class and route flown. For domestic flights, First Class passengers are allowed 2 pieces of checked baggage while Business Class and Economy Class passengers are allowed 1 piece. All pieces must not exceed 21.6×15.8×7.9in (HxLxW) or 55x40x20cm (HxLxW) in size and 22.0462lb (10kg) in weight, and must not exceed 158cm in the sum of three sides.
For international flights, passengers are allowed to carry 2 pieces of checked baggage in First Class, 2 pieces in Business Class, and 2 pieces in Economy Class. Each piece must not exceed 62in (HxLxW) or 158cm in size and 50lb (23kg) in weight. However, the baggage policy may vary depending on the route and destination, so it is recommended to check the airline’s website or contact their customer service for more detailed information.
For carry-on baggage, China Eastern Airlines allows passengers to carry one piece of cabin luggage with a maximum weight of 5kg and maximum dimensions of 55 x 40 x 20 cm. In addition, passengers are allowed to carry one personal item such as a handbag, briefcase, or laptop bag.
Passengers with special needs, such as those requiring extra seats or carrying oversized or overweight baggage, are advised to contact China Eastern Airlines customer service in advance to make necessary arrangements.
It is important to note that excess baggage fees may apply if the weight or size of the baggage exceeds the airline’s policy. Therefore, it is recommended to check the airline’s baggage policy before packing to avoid any inconvenience or additional charges.
Frequent Flyer Program
China Eastern Airlines offers a frequent flyer program called Eastern Miles, which rewards passengers for their loyalty. The program has three membership levels: Eastern Miles, Silver, and Gold. Members can earn miles by flying with China Eastern Airlines, as well as its SkyTeam partners and other airline partners.
One of the benefits of the Eastern Miles program is that members can use their miles to redeem flight tickets, upgrades, and other travel-related services. Members can also earn miles through non-airline partners, such as hotels, car rental companies, and credit card companies.
To join the Eastern Miles program, passengers can sign up online or at any China Eastern Airlines ticket office. Once they become a member, they can start earning miles immediately. The more they fly, the more miles they earn, and the higher their membership level becomes.
As members move up the membership levels, they can enjoy more benefits, such as priority check-in, priority boarding, and access to airport lounges. Gold members can also enjoy additional benefits, such as extra baggage allowance and priority baggage handling.
Overall, the Eastern Miles program is a great way for frequent travelers to earn rewards for their loyalty to China Eastern Airlines. With its extensive network of airline and non-airline partners, members can earn and redeem miles for a variety of travel-related services.
Safety Measures
China Eastern Airlines has implemented various safety measures to ensure the safety and health of its passengers during the COVID-19 pandemic. The airline strictly follows the guidelines set by the Ministry of Health and National Disaster Management Agency to ensure that the processes at each touchpoint are carried out efficiently.
Some of the safety measures implemented by China Eastern Airlines include:
- Passengers are required to wear face masks throughout the flight.
- Social distancing is practiced during boarding and disembarkation.
- The airline has increased the frequency of cleaning and disinfection on all aircraft, including high-touch areas such as armrests, tray tables, and lavatories.
- HEPA filters are installed in all aircraft to ensure clean air circulation.
- Passengers are required to fill out a health declaration form before boarding.
- The airline provides hand sanitizer at various touchpoints, including check-in counters, boarding gates, and lavatories.
In addition to these measures, China Eastern Airlines also ensures that its pilots and crew members undergo regular training to maintain their proficiency in handling emergency situations. The airline also has a comprehensive safety management system in place to identify and mitigate potential safety risks.
While China Eastern Airlines has had a history of accidents in the past, the airline has since improved its safety record and has been recognized for its safety standards. As of 2021, the airline has a safety rating of 3/7 on AirlineRatings.com.
Passengers can rest assured that China Eastern Airlines takes the safety and health of its passengers seriously and has implemented various measures to ensure a safe and comfortable flight experience.
Connectivity and Transit Options
China Eastern Airlines offers scheduled flights to Kuala Lumpur International Airport (KLIA). The airline’s office is located at 8th Floor, Plaza OSK, Jalan Ampang, 50450 Kuala Lumpur, Malaysia. Tel: 603 2161 1666.
KLIA is well connected to major cities across the world, making it a hub for international transit. The airport has two terminals: the main terminal and klia2, which is located about 2 kilometers away.
Passengers can easily transfer between the two terminals using the KLIA Ekspres train service, which runs every 15 minutes during peak hours. The journey takes about 28 minutes and costs MYR 2 each way.
Gates C1-C6 are located in the Satellite building, where most airline lounges and a Transit Hotel are also situated. The Satellite building is signposted, but passengers who need assistance can visit the Information Counter located in the center of the hub.
Passengers who have connecting flights should check the Flight Information Displays to confirm the departure gate and time of their connecting flight. It is recommended that passengers arrive at the departure gate at least 30 minutes prior to the departure time, as gates close 10 minutes before departure.
For passengers with longer transit times, it is permitted to leave the transit area if the transit time is longer than 8 hours. Passengers can take advantage of the airport’s facilities, such as restaurants, shops, and lounges.
In summary, KLIA offers a variety of connectivity and transit options for passengers, including easy transfers between terminals, a well-connected train service, and a range of facilities for longer transit times.