Company Overview
Malindo Air, now known as Batik Air, is a premium airline based in Malaysia with its headquarters in Petaling Jaya, Selangor. The name Malindo signifies a cooperative pact between Malaysia and Indonesia, the two countries that the airline serves.
Batik Air operates scheduled flights to over 40 destinations across Asia, including Malaysia, Indonesia, Thailand, Bangladesh, India, and China. The airline offers both economy and business class seats, and provides in-flight entertainment, meals, and beverages.
The airline is committed to providing safe and comfortable travel to its passengers. It has a modern fleet of Boeing 737-800 and 737-900ER aircraft, and has won several awards for its services, including the Skytrax World Airline Awards for Best Value Airline in Asia and Best Regional Airline in Asia.
Batik Air also offers corporate travel programs for businesses of all sizes, providing customized travel solutions to meet their specific needs. The airline has partnerships with several hotels and car rental companies to offer complete travel packages to its customers.
Flight Services
In-Flight Amenities
Malindo Air offers a comfortable flying experience with a range of in-flight amenities. Passengers can enjoy complimentary meals and beverages, as well as a selection of entertainment options, including movies, TV shows, and music. The airline also provides blankets and pillows for added comfort during the flight.
For passengers who require additional comfort, Malindo Air offers a premium cabin class with extra legroom, wider seats, and priority boarding. Passengers can also purchase extra baggage allowance, in-flight Wi-Fi, and duty-free items during the flight.
Special Assistance
Malindo Air is committed to providing special assistance to passengers with disabilities or special needs. The airline offers wheelchair assistance and priority boarding for passengers with reduced mobility. Passengers with hearing or visual impairments can also request special assistance, including braille safety cards and audio announcements.
Passengers traveling with infants or young children can request bassinets and child seats, as well as special meals for children. Malindo Air also offers assistance for passengers traveling with pets, including guidance on pet travel requirements and pet carrier guidelines.
Overall, Malindo Air strives to provide a comfortable and convenient flying experience for all passengers, with a range of in-flight amenities and special assistance services.
Booking Information
Online Booking
Malindo Air offers a convenient and easy-to-use online booking system that allows passengers to book their flights from the comfort of their own homes. Simply visit the Malindo Air website and enter your travel details to find available flights. Once you have selected your desired flight, you can make your payment securely online using a variety of payment options.
Cancellation Policy
If you need to cancel your Malindo Air booking, you can do so online up to 4 hours before your scheduled departure time. Depending on the fare type selected at the time of booking, a cancellation fee may apply. Passengers can also make changes to their bookings online, subject to availability and fare conditions. It is important to note that some fare types are non-refundable, so passengers should carefully review the fare rules before making a booking. For more information on Malindo Air’s cancellation policy, please visit the Manage My Booking section of the Malindo Air website.
Frequent Flyer Program
Malindo Air offers a frequent flyer program called Malindo Miles. As a member, passengers can earn miles for every flight they take with Malindo Air or its partner airlines. Members can redeem their miles for free flights, seat upgrades, and other exclusive rewards.
Membership to Malindo Miles is free, and passengers can sign up online or at the airport. Members can earn miles based on the fare they pay, and the number of miles earned depends on the destination and class of travel. Passengers can also earn miles through partner programs, such as hotel stays and car rentals.
Members can redeem their miles for flights on Malindo Air or its partner airlines. The number of miles required for a free flight depends on the destination and class of travel. Members can also use their miles to purchase seat upgrades, extra baggage allowance, and other exclusive rewards.
Overall, Malindo Miles offers passengers a way to earn rewards for their loyalty to Malindo Air and its partner airlines.
Partnerships and Alliances
Malindo Air has established several partnerships and alliances to expand its network and improve its services. These partnerships allow the airline to offer more destinations and seamless travel experiences to its customers.
Malindo Air has partnered with Asia Aeronautical Training Academy (AATA) to produce future-ready pilots and engineers. The airline has also implemented interline agreements with several airlines, including Turkish Airlines, Qatar Airways, Etihad Airways, Oman Air, and Xiamen Air. These agreements allow for seamless travel and single reservations across the airlines’ networks.
Malindo Air has also formed a partnership with ANA, which allows ANA passengers to tap into Malindo Air’s growing regional network out of Kuala Lumpur International Airport (KLIA). Additionally, Malindo Air is now working more closely with other airlines in the Lion Group to provide a common identity for full-service airlines within the group.
Overall, these partnerships and alliances have enabled Malindo Air to expand its reach and improve its services, providing customers with more options and a seamless travel experience.
Corporate Responsibility
Malindo Air is committed to corporate responsibility and making a positive impact on the environment, society, and the economy. The airline has implemented various initiatives to reduce its carbon footprint, such as investing in fuel-efficient aircraft and implementing sustainable practices in its operations.
In addition, Malindo Air supports various social causes through its corporate social responsibility (CSR) programs. The airline has partnered with various organizations to support initiatives such as education, disaster relief, and environmental conservation.
Malindo Air also prioritizes the safety and well-being of its employees and customers. The airline has implemented various measures to ensure the safety of its passengers, such as regular aircraft maintenance and training programs for its crew members. Furthermore, Malindo Air has implemented health and safety protocols in response to the COVID-19 pandemic to ensure the safety of its passengers and employees.
Company History
Malindo Air is a Malaysian premium airline that started its operations on 22 March 2013. The airline is headquartered in Petaling Jaya, Selangor, Malaysia, and operates from the Kuala Lumpur International Airport (KLIA) and the Sultan Abdul Aziz Shah Airport. The name “Malindo” signifies a cooperative pact between Malaysia and Indonesia, derived from the countries’ names.
Malindo Air is a joint venture between Malaysia’s National Aerospace and Defense Industries (NADI) and Indonesia’s Lion Air Group. In 2019, Malindo Air was rebranded as Batik Air Malaysia, but it still operates under the same management and ownership as before. The rebranding was intended to strengthen the airline’s position in the Malaysian market.
Since its inception, Malindo Air has expanded its network of scheduled passenger services throughout Malaysia and has spread its wings to regional destinations in India Subcontinent and Asia Pacific, covering an extensive network of almost 40 routes. The airline operates a fleet of Boeing 737-800 and 737-900ER aircraft, as well as ATR72-600 turboprop aircraft.
Future Plans and Strategy
Malindo Air has been expanding its fleet and destinations since its inception. The airline aims to become a major player in the Southeast Asian aviation industry. To achieve this goal, Malindo Air has implemented several strategies, including:
- Expanding its fleet: Malindo Air plans to add more aircraft to its fleet to increase its capacity and improve its services. The airline has already added several Boeing 737s and ATR 72-600s to its fleet.
- Enhancing its services: Malindo Air plans to provide a better flying experience to its passengers by offering more amenities and services. The airline has already introduced a new in-flight entertainment system and Wi-Fi on its planes.
- Developing new markets: Malindo Air plans to expand its reach by adding new destinations to its network. The airline has already added several new routes to its network, including flights to China and Australia.
- Strengthening its partnerships: Malindo Air has formed several partnerships with other airlines to expand its reach and improve its services. The airline has partnered with Lion Air and Batik Air to offer more flights to its passengers.
Malindo Air’s future plans and strategies are focused on providing a better flying experience to its passengers and expanding its reach in the Southeast Asian aviation industry.