Company Overview
Oman Air is the national airline of the Sultanate of Oman and has been operating since 1993. The airline is committed to providing safe, reliable, and profitable air transport services for passengers and cargo, as well as other aviation-related services.
Oman Air has undergone rapid growth and is now recognized as a major international carrier connecting cities around the world to Oman’s spectacular natural beauty, captivating charm, and genuine openness. The airline’s fleet features ultra-modern, fuel-efficient aircraft with award-winning interiors, complemented by premium products and the signature Omani hospitality for an exceptional travel experience.
In addition to passenger and cargo transport, Oman Air also offers a range of aviation-related services, including ground handling, cargo handling, and engineering services. The airline is dedicated to supporting the commercial, industrial, and tourism sectors in Oman and positioning the country as a major tourism and logistics hub that connects the world.
Flight Network
Oman Air has an extensive flight network that covers both domestic and international destinations.
Domestic
Oman Air operates flights to three domestic destinations within Oman: Muscat, Salalah, and Khasab. The airline offers daily flights between Muscat and Salalah, and flights to Khasab are available four times a week. Oman Air’s domestic flights are operated using Boeing 737-800 aircraft.
International
Oman Air flies to over 50 destinations across the Middle East, Asia, Europe, and Africa. The airline’s international network includes popular destinations such as Dubai, London, Bangkok, and Mumbai. Oman Air also operates flights to several lesser-known destinations, such as Zanzibar, Mashhad, and Guangzhou.
Oman Air’s international flights are operated using a range of aircraft, including Boeing 787 Dreamliners, Airbus A330s, and Boeing 737-800s. The airline’s long-haul flights feature lie-flat seats in Business Class and a range of in-flight entertainment options.
Overall, Oman Air’s flight network offers a wide range of options for both domestic and international travel. With a focus on comfort and convenience, Oman Air’s flights provide a professional and enjoyable flying experience.
Fleet Information
Oman Air is a premier airline with a modern and fuel-efficient fleet. As of February 2023, the airline operates a total of 34 aircraft, including three Airbus A330-300s, four Airbus A330-200s, seven Boeing 787-9s, two Boeing 787-8s, 13 Boeing 737-8 MAXs, and five Boeing 737-900s.
The airline’s aircraft are equipped with state-of-the-art technology and offer a comfortable and luxurious flying experience. The interiors of the planes are designed with the latest in-flight entertainment systems, spacious seating arrangements, and world-class amenities.
Oman Air’s fleet is maintained to the highest standards, ensuring that all aircraft are safe, reliable, and efficient. The airline also places a strong emphasis on sustainability and has implemented a number of initiatives to reduce its carbon footprint, including the use of fuel-efficient aircraft and the implementation of eco-friendly practices across its operations.
Overall, Oman Air’s fleet is a testament to the airline’s commitment to providing its passengers with a world-class flying experience.
In-Flight Services
Oman Air offers a range of in-flight services to make your journey comfortable and enjoyable. Here is a breakdown of the services provided on board.
In-Flight Entertainment
Passengers can enjoy a wide range of entertainment options on board Oman Air flights. From the latest Hollywood blockbusters to Arabic and international movies, TV shows, and music, there is something for everyone. The airline also provides a selection of games and reading material to keep passengers entertained throughout the flight.
Catering Services
Oman Air offers a range of delicious meals and snacks on board its flights. Passengers can choose from a variety of international and regional cuisines, including vegetarian and special dietary options. The airline also provides complimentary beverages, including tea, coffee, soft drinks, and juices.
In-Flight Connectivity
Stay connected with your loved ones through Oman Air’s Wi-Fi connectivity service. The airline offers amazing value on Wi-Fi packages designed to meet your specific requirements starting from just US$ 4.00 on our introductory price offer. Passengers can stay connected with their friends, family, and colleagues throughout the flight, browse the internet, and keep up with their work.
Frequent Flyer Program
Oman Air’s frequent flyer program is called Sindbad. This program allows passengers to earn miles for every qualifying flight they take with Oman Air. These miles can be redeemed for various rewards, including free flights, upgrades, and more.
Benefits
As a member of Sindbad, passengers can enjoy a range of benefits, including earning miles for every flight they take, access to priority check-in, lounge access, and more. Members can also use their miles to pay for their economy class seat of choice.
Membership Tiers
Sindbad has three membership tiers: Blue, Silver, and Gold. Members can move up the tiers by earning more miles. Each tier comes with its own set of benefits, such as extra baggage allowance, priority boarding, and more. Gold members can also enjoy access to Oman Air’s First and Business class lounges, as well as other partner lounges.
Customer Service
If you need to contact Oman Air’s customer service, you can do so through their website or by phone. They offer support for a range of inquiries, including booking and reservations, baggage enquiries, and refund and cancellation policies.
Booking and Reservations
Oman Air provides online booking services for flight tickets, hotels, and car rentals. You can also make bookings by phone or through their ticketing offices. If you need to make changes to an existing booking, you can do so through their Manage Booking service. Additionally, you can contact their customer service team for any booking-related queries.
Baggage Enquiries
Oman Air has a baggage allowance policy that varies depending on your destination and class of travel. You can check your baggage allowance and fees on their website or by contacting their customer service team. If you have lost or damaged baggage, you can report it at the airport or through their customer service team.
Refund and Cancellation Policies
Oman Air’s refund and cancellation policies vary depending on the type of ticket you have purchased. They offer a 24-hour cancellation policy for some tickets and provide refunds for eligible cancellations. You can request a refund or cancellation through their website or by contacting their customer service team. It’s important to note that some tickets may be non-refundable.
Corporate Social Responsibility
Oman Air has a strong commitment to corporate social responsibility (CSR) and has launched several initiatives to support the local community. The airline has won the Golden Excellence Medal for social responsibility at the 12th session of the Arabic Organization for Social Responsibility (ROSR) in recognition of its outstanding contribution through sustainable initiatives launched as part of its ongoing CSR strategy.
Oman Air’s CSR initiatives include providing support to social insurance families and those with special needs. The airline has also launched a CSR guide under the theme of “building a brighter future, together.” The guide outlines Oman Air’s CSR strategy and provides information about the initiatives it has undertaken.
Oman Air is committed to sustainable development and has implemented several environmentally friendly initiatives. The airline has reduced its carbon footprint by implementing fuel-efficient measures and adopting new technologies. It has also implemented a recycling program and reduced waste by using eco-friendly materials onboard its flights.
Overall, Oman Air’s CSR initiatives demonstrate its commitment to social responsibility and sustainable development. The airline has made significant progress in reducing its environmental impact and supporting the local community.
Financial Performance
Oman Air has been experiencing a positive financial turnaround in recent years. In 2022, the airline’s net loss narrowed by 35% compared to 2020 figures, while revenues increased by an impressive 128%. Based on Oman Air’s forecasts, the airline expects its total revenues to increase by 236% in 2023 compared to 2020 revenues.
To achieve this growth, Oman Air is seeking additional financial assistance from the government and plans to raise more debt as it recovers from the pandemic. The airline has set a target of breaking even in 2024.
Oman Air’s annual reports provide detailed information on the airline’s financial performance. In 2017, 2016, 2015, 2014, and 2013, the reports explained the level of revenue and expenditure of Oman Air. The airline is committed to providing safe, reliable, and profitable air transport services for passengers and cargo as well as other aviation services.