Overview of Sembonia at Kuala Lumpur Airport
Sembonia is a popular fashion brand with a wide range of products, including handbags, shoes, and accessories. The brand has a presence in Kuala Lumpur International Airport (KLIA), making it easy for travelers to purchase high-quality fashion products before boarding their flights.
Sembonia has several stores located at KLIA, including one at the departure hall in Level 5 of the main terminal building. The stores are spacious, well-lit, and well-organized, making it easy for shoppers to navigate and find what they are looking for.
The brand offers a range of products that cater to different tastes and budgets. Shoppers can choose from a variety of handbags, wallets, belts, shoes, and other accessories. Sembonia products are known for their quality and durability, making them a great investment for travelers who want to look stylish while traveling.
Overall, Sembonia at KLIA is a great place to shop for fashion products before boarding your flight. With its wide range of products, high-quality standards, and convenient location, Sembonia is a top choice for travelers who want to look their best while flying.
Location and Accessibility
Sembonia has several locations within Kuala Lumpur International Airport, making it easily accessible to travelers. The store is located on Level 2 of the Main Terminal Building (MTB) and Level 2 of the Satellite Building. The MTB is accessible via the Aerotrain, which connects the Satellite Building to the MTB.
The store is easily accessible by foot, and there are also elevators and escalators available for those who need them. Additionally, the airport provides wheelchair accessibility throughout the entire facility, including dedicated, wheelchair accessible bathrooms.
Travelers can easily find Sembonia using the airport’s location map, which is available on the airport’s website. The map provides detailed information on the location of the store within the airport, as well as other facilities and services.
Overall, Sembonia is conveniently located within Kuala Lumpur International Airport, and is easily accessible to all travelers.
Available Products
Sembonia at Kuala Lumpur International Airport carries a wide range of leather products for both men and women. The store offers a complete range of bags, wallets, shoes, and other accessories.
Their bags come in various sizes, shapes, and colors. They have shoulder bags, totes, crossbody bags, backpacks, and clutches. Their wallets also come in different sizes and colors, and they have several styles to choose from, including bi-fold, tri-fold, and zip-around.
If you’re looking for shoes, Sembonia has a variety of styles available, including loafers, oxfords, sneakers, and sandals. They also have a selection of belts, keychains, and other small leather accessories.
All of Sembonia’s products are made with high-quality materials, and the brand is known for its attention to detail. If you’re in need of a new leather accessory, Sembonia at Kuala Lumpur International Airport is definitely worth checking out.
Shopping Experience
Sembonia is a popular leatherwear brand that offers a complete range of women’s and men’s bags, wallets, shoes, and other accessories. The brand has a boutique at Kuala Lumpur International Airport Terminal 2 (klia2), occupying an inviting 1,187 square-foot space.
The Sembonia boutique at klia2 offers a fantastic shopping experience for travelers. The store’s interior is well-designed, with ample space for customers to browse and shop. The store’s staff is friendly, knowledgeable, and always willing to help customers find what they need.
The boutique carries a wide range of products, including leather bags, wallets, shoes, and other accessories. The products are of high quality and are reasonably priced. Customers can choose from a variety of designs, colors, and sizes to suit their needs.
Sembonia at klia2 also offers duty-free shopping, allowing customers to save money on their purchases. The store accepts major credit cards, making it easy for customers to pay for their purchases.
Overall, Sembonia at klia2 is an excellent place to shop for high-quality leather products. The store offers a fantastic shopping experience for travelers, with a wide range of products, friendly staff, and reasonable prices.
Customer Service
Sembonia at Kuala Lumpur International Airport (KLIA) is known for its exceptional customer service. The staff is friendly, knowledgeable, and always willing to help customers find what they need. Whether you are looking for a specific product or have a question about Sembonia’s products, the staff will go above and beyond to assist you.
Additionally, Sembonia offers a hassle-free return policy for its customers. If you are not satisfied with your purchase, you can return it within a specified time frame for a full refund or exchange. The return policy is clearly stated on the Sembonia website and in-store, making it easy for customers to understand.
Furthermore, Sembonia has a strong online presence and provides excellent customer service through its website and social media channels. Customers can easily reach out to Sembonia through its website’s contact form or social media platforms to ask questions, provide feedback, or request assistance. Sembonia’s customer service team is prompt and efficient in responding to customer inquiries, making the shopping experience seamless and enjoyable.
Operating Hours
Sembonia at Kuala Lumpur International Airport is open 24 hours a day, seven days a week. This means that passengers and visitors can shop for their favorite Sembonia products at any time of the day or night.
It is important to note that the operating hours of other Sembonia stores located in different parts of Kuala Lumpur may vary. For instance, the Sembonia store located at Mitsui Outlet Park KLIA is open from 10:00 am to 10:00 pm daily, while the store at IOI City Mall is open from 10:00 am to 10:00 pm from Monday to Sunday.
Passengers and visitors can check the operating hours of other Sembonia stores by visiting their official website or contacting their customer service team.
Overall, Sembonia’s 24-hour operating hours at Kuala Lumpur International Airport make it a convenient shopping destination for travelers who want to purchase high-quality bags, shoes, and accessories.
Special Services
Kuala Lumpur International Airport (KUL) provides a range of special services to cater to the needs of passengers. Here are some of the services available:
- Special Assistance: The airport provides facilities for passengers who may need special assistance, including those with disabilities or reduced mobility. These facilities include wheelchair assistance, accessible toilets, and special seating areas.
- Telecommunication: Stay connected throughout your stay in Malaysia through available local telco services. You can purchase a SIM card or rent a phone at the airport.
- Ticketing Services: Ticketing counters are available for over-the-counter purchases as well as any issues regarding your tickets.
- Rest & Relax: The airport offers a range of lounges and rest areas, including a transit hotel, shower facilities, and prayer rooms.
- The Butterfly Effect: The airport caters to guests with hidden disabilities such as autism by providing specially designed facilities and services.
Sembonia, located at KUL, also offers various services to their customers, including free gift wrapping, personal shopping, and alteration services.
Payment Methods
Sembonia at Kuala Lumpur International Airport accepts various payment methods for purchases made at their store. Customers can choose to pay with cash or card, including credit and debit cards.
For customers who prefer to pay with cash, there are ATM machines available throughout the airport terminals, including KLIA1 and KLIA2. These machines dispense Malaysian Ringgit (MYR) currency, which is the accepted form of payment at Sembonia and other stores in the airport.
Alternatively, customers can pay with their credit or debit card, which is a convenient option for those who do not want to carry cash. Sembonia accepts most major credit and debit cards, including Visa, Mastercard, and American Express.
It is important to note that some credit card companies may charge a foreign transaction fee for purchases made outside of the cardholder’s home country. Customers should check with their credit card company to determine if this fee applies to their card and plan accordingly.
Overall, Sembonia at Kuala Lumpur International Airport offers multiple payment options to ensure a hassle-free shopping experience for their customers.
Online Pre-Order Facility
Sembonia offers an online pre-order facility for customers who want to purchase their products before arriving at Kuala Lumpur International Airport (KUL). This service allows customers to browse and select from a wide range of handbags, shoes, and accessories on the Sembonia website.
Customers can then place their order and make payment online, and their purchases will be ready for collection at the Sembonia store in KUL upon their arrival. This service is especially useful for customers who have limited time at the airport or want to avoid the hassle of browsing and queuing at the store.
To use the online pre-order facility, customers need to create an account on the Sembonia website and provide their flight details and personal information. The website also offers a range of promotions and discounts for online orders, making it a convenient and cost-effective way to shop for Sembonia products.
Overall, Sembonia’s online pre-order facility is a convenient and efficient way for customers to shop for their products at Kuala Lumpur International Airport.
Return and Refund Policy
Sembonia has a strict return and refund policy for its products sold at Kuala Lumpur International Airport. Customers can only return or exchange items that are defective or damaged. The company does not accept returns or exchanges for any other reason.
If you experience any problem with the item(s) purchased, please contact Sembonia’s customer service immediately. They will provide instructions on how to proceed with the return or exchange process.
It is important to note that all products sold are non-refundable unless Sembonia delivered the item in error or if the item is damaged or defective. Customers must provide proof of purchase and return the item in its original packaging and condition to be eligible for a return or exchange.
Customers are advised to inspect their purchases carefully before leaving the store to ensure that they are satisfied with their purchase. Sembonia reserves the right to refuse any return or exchange that does not meet the company’s return policy criteria.
Overall, Sembonia’s return and refund policy is designed to ensure customer satisfaction and to maintain the high-quality standards of its products.
Customer Reviews
Sembonia at Kuala Lumpur airport has received mixed reviews from customers. Some customers have praised the store for its wide selection of bags, wallets, and accessories. They appreciate the quality of the products, the variety of colors and styles, and the competitive prices. Many customers have also complimented the staff for being friendly, helpful, and knowledgeable.
However, some customers have expressed disappointment with the store’s customer service. They have reported long wait times, unresponsive staff, and difficulty in finding the products they were looking for. Some customers have also complained about the store’s cleanliness, with some areas being described as cluttered and disorganized.
Overall, the customer reviews for Sembonia at Kuala Lumpur airport are mixed, with some customers being very satisfied with their experience, while others have had negative experiences. It is recommended that customers visit the store and make their own judgment based on their needs and preferences.
Contact Information
For any inquiries or assistance, customers can contact Sembonia at Kuala Lumpur International Airport (KLIA) through their customer service hotline at +603-8776 3460. The customer service hotline is available from 10:00 AM to 10:00 PM daily.
Customers can also visit Sembonia’s official website at www.sembonia.com for more information about their products, promotions, and store locations. The website also provides an online shopping feature for customers who prefer to shop from the comfort of their own homes.
For customers who wish to visit Sembonia’s physical store at KLIA, they can find it at Lot 15A, Departure Level, Main Terminal Building, Kuala Lumpur International Airport (KLIA). The store is open daily from 6:00 AM to 12:00 AM.
Sembonia also has other physical stores located in various shopping malls and outlets across Malaysia. Customers can find the nearest store to them by visiting the Store Locator page on Sembonia’s website.