Company Overview
Vietjet Air is a low-cost airline based in Hanoi, Vietnam. It was established in 2007 and began operations in 2011. The airline operates both domestic and international flights to various destinations in Asia, including China, Japan, South Korea, and Thailand. It is the largest domestic airline in Vietnam, with a market share of 42% in Q1 2023.
Vietjet Air has a young and modern fleet of 77 aircraft, including Airbus A320, A321, and A330. The airline has been recognized for its outstanding service and has won several awards, including “Best Ultra Low-Cost Carrier” at the 2020 Business Traveller Asia-Pacific Awards.
The company’s vision is to become a multinational aviation group with a route network covering the entire region and the world. Its mission is to provide and develop not only aviation services but also consumption products on the e-commerce platform while being a favourite and trusted brand name. Vietjet Air is committed to providing affordable air travel to its customers while maintaining the highest safety standards.
Flight Services
In-Flight Amenities
Vietjet Air offers a range of in-flight amenities to make your journey more comfortable. Passengers can enjoy a selection of snacks and beverages, including hot meals and vegetarian options, for purchase on board. The airline also provides blankets, pillows, and headphones for a more relaxing experience.
In addition, Vietjet Air offers an in-flight entertainment system, which includes a variety of movies, TV shows, and music. Passengers can access this system through their personal devices or the screens provided on the aircraft.
Ground Services
Vietjet Air provides a range of ground services to ensure a seamless travel experience for passengers. This includes online check-in, which allows passengers to check in and select their seats from the comfort of their own home.
The airline also offers priority check-in and boarding for passengers who purchase the SkyBoss ticket, as well as a dedicated check-in counter for families with young children.
For passengers who require special assistance, Vietjet Air offers a range of services, including wheelchair assistance and special meals. Additionally, the airline provides a VIP lounge for passengers who wish to relax before their flight.
Destinations and Routes
VietJet Air operates flights to over 10 countries, including popular international and domestic destinations such as Hanoi, Ho Chi Minh City, Bangkok, Seoul, and Singapore 12. The airline flies to 17 domestic destinations and 23 scheduled international destinations from its operating bases in Tan Son Nhat International Airport in Ho Chi Minh City and Noi Bai International Airport in Hanoi 1. VietJet Air also serves some additional international points as seasonal charters 1.
The airline’s route network covers destinations in Asia, including China, Japan, South Korea, Thailand, and Taiwan, as well as destinations in Southeast Asia, including Cambodia, Indonesia, Malaysia, Myanmar, the Philippines, and Singapore 3. VietJet Air also operates flights to destinations in India, Australia, and New Zealand 3.
VietJet Air offers a range of routes and destinations for business and leisure travelers, with a focus on affordable fares and quality service 4. The airline’s route network is constantly expanding, with new destinations being added regularly 4.
Aircraft Fleet
VietJet Air has a fleet of 82 aircraft, with an average age of 1 year. The airline operates a mix of Airbus A320 and A321 narrow-body aircraft, with plans to expand its fleet with additional Airbus A320neo and A321neo aircraft.
VietJet Air’s aircraft are known for their vibrant and eye-catching designs. Each plane design refers to the national color of Vietnam, which is red and yellow. The airline has taken the initiative to paint striking images on its aircraft, making its fleet stand out in the sky and at airports.
In addition to its standard passenger aircraft, VietJet Air also operates a fleet of cargo aircraft for transporting goods and freight. The airline’s cargo fleet consists of Airbus A321-200F aircraft, which are capable of carrying up to 27 tonnes of cargo.
Overall, VietJet Air’s modern and well-maintained fleet allows it to provide safe and reliable air travel to its passengers.
Safety Records
Vietjet Air has been awarded the highest ranking for safety with 7-stars from the world’s only safety and product rating agency AirlineRatings.com. Vietjet Air also holds an International Air Transport Association (IATA) Operational Safety Audit (IOSA) certificate, which is the global benchmark for airline safety management. The airline has a technical reliability rate standing at 99.64%, ensuring that the airline’s aircraft are maintained to the highest standards.
Vietjet Air has an excellent safety record, with no major accidents or incidents reported in recent years. The airline has a comprehensive safety management system in place, which includes regular training for pilots, cabin crew, and ground staff, as well as rigorous maintenance procedures for its aircraft.
In addition to its safety record, Vietjet Air also has a strong commitment to environmental sustainability. The airline has implemented a number of initiatives to reduce its carbon footprint, including the use of fuel-efficient aircraft and the implementation of a green office program to reduce paper usage and waste.
Overall, Vietjet Air’s commitment to safety and sustainability makes it a reliable and responsible choice for air travel in the region.
Corporate Responsibility
Vietjet Air is committed to corporate responsibility and sustainability. The company has implemented several initiatives to minimize its environmental impact, including reducing fuel consumption and emissions through the use of modern aircraft and optimizing flight routes. Vietjet Air also uses eco-friendly materials in its in-flight products and promotes responsible waste management practices.
In addition to environmental sustainability, Vietjet Air is dedicated to supporting local communities. The company has organized numerous charitable activities, including donations to disaster relief efforts and providing free flights for medical personnel during the COVID-19 pandemic. Vietjet Air also supports education initiatives and has provided scholarships to underprivileged students.
Furthermore, Vietjet Air prioritizes the safety and well-being of its employees and customers. The company has implemented strict safety protocols and provides ongoing training to ensure the highest standards of safety and security. Vietjet Air also offers a range of employee benefits and opportunities for career development.
Partnerships and Alliances
Vietjet Air has established several strategic partnerships and alliances in order to expand its reach and improve its services. In 2017, the airline signed a formal partnership agreement with Japan Airlines (JAL) to enhance customer convenience and the quality of operations and services while enhancing the corporate value of both companies. Vietjet Air also looks to expand its north Asian reach using alliances and joint ventures (JVs) with other airlines, rather than extend its existing network.
Vietnam Airlines, the flag carrier of Vietnam, is another key partner of Vietjet Air. The two airlines have expanded their cooperation, offering seamless service with an extensive global network. Vietnam Airlines is a member of the SkyTeam alliance, which includes 19 airlines worldwide, providing access to over 1,150 destinations in over 175 countries.
In addition, Vietjet Air has established a long-term strategic partnership with Safran, an international France-based high-technology group, in 2021. The partnership aims to provide Vietjet Air with access to Safran’s world-class expertise in aircraft engines, landing gear, and other key aircraft systems, as well as support for the airline’s future growth and expansion plans.
Customer Reviews
VietJet Air has received mixed reviews from customers. While some passengers have praised the airline’s low fares and punctuality, others have criticized its poor customer service, uncomfortable seats, and hidden fees.
On Tripadvisor, VietJet Air has a rating of 2.5 out of 5 stars based on over 5,000 reviews. Customers have complained about the lack of legroom and seat comfort, as well as issues with check-in and boarding.
On Trustpilot, customers have reported negative experiences with VietJet Air, citing issues with flight cancellations, delays, and poor communication from the airline. Some customers have also accused the airline of attempting to overcharge them for baggage fees and other services.
Despite the negative reviews, some customers have had positive experiences with VietJet Air, particularly those who have booked the airline’s premium seats or purchased add-ons such as extra legroom or priority boarding. Overall, customers should be aware of the potential drawbacks of flying with VietJet Air and should carefully review the airline’s policies and fees before booking.
Company Achievements
Vietjet Air has achieved numerous awards and recognitions in its five years of taking off and serving customers. The airline has been honored with 32 domestic awards and 9 significant international awards, including being named as one of the Top 500 Brands in Asia 2016 and “The Best Asian Low Cost Carrier” at the TTG Travel Awards 2015.
In recent years, Vietjet has also been continuously honored with many prestigious international awards such as “Asia’s Best Employer Brand”, top 500 “Asia’s Leading Brand”, and the world’s 50 best airlines for healthy financing and operations by AirFinance Journal, among others.
According to pre-audited financial statements for 2019, VietJet’s air transport revenue reached VND41,097 billion, with a profit before tax of air transport rising to VND3,936 billion, an increase of 21.4% in revenue and 29.3% in profit before tax year-on-year. The airline’s accumulated revenue was VND52,059 billion, and consolidated profit was VND5,010 billion.
Vietjet’s commitment to providing affordable and quality air travel has helped the airline gain a loyal customer base and industry recognition.
Future Plans
VietJet Air has ambitious plans to expand its fleet and route network in the coming years. As of 2023, the airline has placed orders for 200 Boeing 737 MAX aircraft, with deliveries expected to begin in 2024. This significant investment in new planes will enable VietJet to increase capacity and open up new routes across Asia and beyond.
In addition to expanding its fleet, VietJet is also exploring opportunities for strategic partnerships and joint ventures with other airlines. This could enable the airline to offer a wider range of destinations and services to its customers, while also driving growth and profitability.
Looking ahead, VietJet is also committed to investing in new technologies and innovations to enhance the customer experience and improve operational efficiency. This includes exploring the use of drones for cargo delivery, as well as implementing new digital solutions for booking, check-in, and other aspects of the travel experience.