Xiamen Airlines Overview
Xiamen Airlines is a Chinese airline that was founded in 1984. It is headquartered in Xiamen, Fujian Province, China. The airline is a member of the SkyTeam Alliance and has an air carrier code of “MF”. Xiamen Airlines currently operates around 350 domestic and international routes, covering the entire China and with a strong presence in Southeast and Northeast Asia 1.
Xiamen Airlines has a fleet of over 200 aircraft, including Airbus A319s, A320s, A321s, Boeing 737s, 757s, 787s, and more 2. The airline has won numerous awards for its quality service, including the “Best Airline in Mainland China” award by Skytrax in 2019 3.
Xiamen Airlines provides a variety of services to its passengers, including in-flight meals, entertainment, and Wi-Fi. The airline also offers frequent flyer programs, such as the Egret Club, which allows passengers to earn and redeem miles for award tickets and featured products 1.
Overall, Xiamen Airlines is a reputable airline with a strong presence in China and Southeast Asia, providing quality service and a comfortable flying experience for its passengers.
History of Xiamen Airlines
Xiamen Airlines was founded in 1984 as China’s first airline created in accordance with the modern corporate system. The airline is headquartered in Xiamen City, Fujian Province, which is situated on the southeast coast of China.
In 1992, Xiamen Airlines became the first Chinese airline to operate a Boeing 757. The airline continued to expand its fleet and routes, and in 2012, it became a member of the SkyTeam Alliance, which is a global airline alliance that includes Delta Air Lines, Air France, and KLM.
In 2019, Xiamen Airlines carried over 32 million passengers and operated a fleet of 200 aircraft. The airline has received numerous awards for its service quality, including the SKYTRAX 4-Star Airline award and the Best Airline in Mainland China award at the 2019 World Airline Awards. Xiamen Airlines has also been recognized for its commitment to environmental sustainability, with the airline receiving the Green Airline Award at the 2019 China Civil Aviation Development Forum.
Fleet Information
Xiamen Airlines is one of the youngest fleets in the world, with an average age of just six years as of January 2020. The airline’s fleet size has reached 206 airplanes, according to Planespotters.net, and it’s growing.
The fleet consists of a mix of narrow-body and wide-body planes, including Boeing and Airbus models. The airline’s most common aircraft are the Boeing 737-800 and the Boeing 737 MAX 8. The airline also operates several Airbus A321s and A330s, as well as the Boeing 787 Dreamliner.
Xiamen Airlines is committed to maintaining a safe and modern fleet. The airline invests heavily in new aircraft, and it has placed orders for additional Boeing 737 MAX 8s and Boeing 787 Dreamliners. The airline also has a strong focus on sustainability and has implemented several initiatives to reduce its carbon footprint, such as using biofuels and implementing fuel-saving measures.
Overall, Xiamen Airlines’ modern fleet and commitment to safety and sustainability make it a reliable and responsible choice for air travel.
Destinations Served
Xiamen Airlines serves 78 domestic destinations and 24 international destinations in 19 countries, as of July 2023. Some of the top international destinations include Melbourne and Sydney in Australia, Phnom Penh in Cambodia, Vancouver in Canada, Bali and Jakarta in Indonesia, Osaka and Tokyo in Japan, and Macao in China.
In addition to these international destinations, Xiamen Airlines also serves a number of popular domestic destinations within China. These include Beijing, Chengdu, Guangzhou, Hangzhou, Nanjing, Qingdao, Shanghai, and Shenzhen, among others.
Overall, Xiamen Airlines offers a wide range of destinations for travelers, both within China and internationally. With a focus on safety and reliability, the airline aims to provide a comfortable and convenient travel experience for all passengers.
In-flight Services
Xiamen Airlines offers a range of in-flight services to enhance the travel experience of passengers. Here are some of the services you can expect:
- In-flight entertainment: Passengers can enjoy a variety of movies, TV shows, music, and reading material during their flight. Xiamen Airlines provides 11 latest movies and 8 shorts about travel, food delicacies, culture, humanity, and humor on the overhead monitor of narrow body fleet.
- Meals: Passengers can choose from a variety of meals, including vegetarian and special dietary options. The airline also offers a range of beverages, including beer, wine, and spirits.
- Comfort items: Passengers can request blankets, pillows, and headphones to make their flight more comfortable.
- Wi-Fi: Xiamen Airlines offers in-flight Wi-Fi on select flights, allowing passengers to stay connected during their journey.
- Duty-free shopping: Passengers can browse a selection of duty-free products, including cosmetics, fragrances, and souvenirs.
Overall, Xiamen Airlines strives to provide a comfortable and enjoyable travel experience for its passengers.
Xiamen Airlines Partnerships
Xiamen Airlines is a member of the SkyTeam Alliance, which includes 19 other airlines and offers access to over 1,000 destinations worldwide. This partnership allows Xiamen Airlines to provide seamless connections to other destinations, making global travel more accessible and convenient for its customers.
In addition to its partnership with SkyTeam, Xiamen Airlines has also established partnerships with various other airlines, including China Southern Airlines, China Eastern Airlines, and Air China. These partnerships allow for code-sharing, which means that passengers can fly on one airline but use the services of another airline for certain legs of their journey.
Xiamen Airlines has also partnered with various hotels, car rental companies, and other travel-related businesses to offer its customers discounts and other benefits. For example, Egret Club members can earn miles when they stay at partner hotels or rent cars from partner companies.
Overall, Xiamen Airlines’ partnerships allow it to offer its customers more options and benefits when traveling, making it a more attractive choice for both business and leisure travelers.
Customer Service
Xiamen Airlines provides excellent customer service to ensure a comfortable and hassle-free travel experience for its passengers. The airline offers a 24-hour nationwide service hotline at 95557 and an overseas service hotline at +86-592-2226666. For complaints, customers can contact the complaint office at +86-592-5739009 in Xiamen or email complaint@xiamenair.com.
Passengers can also visit Xiamen Airlines’ branches and offices for ticketing and other services. The airline has offices in Xiamen, Xining, Chengdu, Fuzhou, Changchun, and Hangzhou. Additionally, customers can book flights online through the airline’s website or by emailing onlinebooking@xiamenair.com.
Xiamen Airlines prioritizes the safety and comfort of its passengers by providing a range of services, including special meals, wheelchair assistance, and medical assistance. The airline also offers a frequent flyer program, Egret Club, which allows passengers to earn and redeem points for flights, upgrades, and other benefits.
Booking and Check-in Procedures
Xiamen Airlines offers various booking options to its customers, including online booking, mobile app booking, and booking through customer service centers and travel agencies. Customers can also select their preferred seat and choose additional services such as baggage allowance, meals, and travel insurance during the booking process.
For check-in procedures, Xiamen Airlines provides designated check-in counters for passengers at the airport. Passengers can also check-in online or through the mobile app up to 90 minutes before the flight departure time. Online check-in is available for both domestic and international flights, except for flights to the United States. Passengers who have completed online check-in can print their boarding pass or save it on their mobile devices.
It is important to note that passengers who have checked in online or through the mobile app must arrive at the airport at least 45 minutes before the flight departure time for domestic flights and 60 minutes for international flights. Passengers who have not completed the check-in process before arriving at the airport can do so at the designated check-in counters. For more information about check-in procedures, passengers can refer to the airport official website or contact Xiamen Airlines customer service at 95557.
Baggage Policy
Xiamen Airlines has a baggage policy that varies depending on the class of travel and the route. For domestic flights, Economy Class passengers are allowed to carry up to 20 kg of luggage, while Business Class passengers can carry up to 30 kg, and First Class passengers can carry up to 40 kg. For international flights, the free baggage allowance varies according to the route and the class of travel.
Passengers are advised to check the airline’s website to determine the specific baggage allowance for their flight. Any baggage that exceeds the free baggage allowance will be subject to excess baggage fees. The maximum weight of each checked luggage should not exceed 50 kg, and the maximum dimensions should not exceed 40 cm x 60 cm x 100 cm.
Passengers are also allowed to carry one piece of hand luggage, which should not exceed 5 kg in weight and 55 cm x 40 cm x 20 cm in dimensions. Passengers are advised to check the airline’s website for any restrictions on the size and weight of hand luggage. Any hand luggage that exceeds the size and weight restrictions may be checked in as hold luggage.
Frequent Flyer Program
Xiamen Airlines offers a frequent flyer program called Egret Miles. This program is designed to reward the airline’s most valuable passengers. Members can earn miles by flying with Xiamen Airlines or any of its SkyTeam member airlines. In addition, members can also earn miles by making purchases from partner merchants.
Egret Miles offers different levels of membership, including Silver, Gold, and Platinum. Members can enjoy exclusive benefits such as priority check-in, extra baggage allowance, and access to airport lounges.
Redeeming miles is easy and can be done online or through the Egret Miles service center. Members can use their miles to redeem free flights, upgrades, gifts, and high-end activities.
If you are under 23 years old, you can apply for a Xiamen Airlines Junior Card membership. The miles earned by an Egret Junior Card member will remain valid through December 31 in the year the member becomes 27 years old.
Joining Egret Miles is free and easy. Simply sign up online and start earning miles on your next flight.
Corporate Social Responsibility
Xiamen Airlines is committed to sustainable development and fulfilling its corporate social responsibility. The airline strives to maximize economic, social, and environmental values while improving its operation and management capabilities.
In pursuit of its social responsibilities, Xiamen Airlines is involved in various public welfare activities, including poverty alleviation, issuance of student grants, and volunteering services. The airline also focuses on energy conservation, emission reduction, and environmental protection.
Xiamen Airlines has published its Corporate Social Responsibility Report annually since 2007, which provides a comprehensive overview of the airline’s social responsibility practices and performance. The report highlights the airline’s achievements in social responsibility, including its efforts to reduce carbon emissions, promote sustainable development, and support local communities.
Financial Performance
Xiamen Airlines has a strong financial performance, having made profits for 31 consecutive years. As of 2023, the airline enjoys the highest international financial rating among Chinese airlines and ranks among the top 20 in terms of total profit and the top 10 in terms of operating profit ratio among the 240-plus IATA members.
According to the 2020 Annual Report, Xiamen Airlines had a total operating revenue of CNY 46.2 billion, a net profit of CNY 2.4 billion, and a total asset of CNY 42.8 billion. The airline’s total liabilities were CNY 23.1 billion, and its total equity was CNY 19.7 billion.
In 2020, Xiamen Airlines was affected by the COVID-19 pandemic, leading to a decrease in passenger traffic and operating revenue. However, the airline was able to maintain a positive net profit of CNY 2.4 billion due to cost control measures and government support.
Overall, Xiamen Airlines has a solid financial foundation and has shown resilience in the face of challenges.
Future Plans
Xiamen Airlines has ambitious plans for the future. The airline plans to purchase 40 Airbus A320 NEO aircraft, which will be delivered from 2024 onwards. This acquisition will help the airline to expand its fleet and improve its services.
In addition, Xiamen Airlines has launched a non-stop flight from Xiamen to Paris, which it plans to increase the frequency of according to the Xiamen-Paris route market. The airline also plans to launch a new route from Xiamen to Doha, Qatar, and increase the frequency to other destinations such as Singapore, Amsterdam, Los Angeles, and Vancouver.
Furthermore, Xiamen Airlines is committed to sustainable development and has published a document entitled Jointly Undertaking the Global Mission of Sustainable Development-The Xiamen Airlines Sustainable Development Plan. The airline aims to build a more sustainable and eco-friendly operation, reduce its carbon footprint, and contribute to the global efforts to combat climate change.
Overall, Xiamen Airlines is committed to providing its passengers with safe, comfortable, and convenient travel experiences while striving to improve and expand its services in the future.